Business Development & Client Relations Lead (UK Market)

HSSE Solutions is seeking a highly motivated and personable Business Development & Client Relations Lead to drive growth and strengthen client partnerships within the UK market. This role requires an individual with a strong background in client-facing roles, particularly in sales, lead generation, and customer service, who thrives in engaging clients through exceptional communication and relationship-building skills. With at least two years of experience serving UK clients, this role demands a self-starter who works independently yet effectively leads a small team of two to achieve business goals. As the Business Development & Client Relations Lead, you will spearhead strategic business initiatives, manage the full sales pipeline, and strengthen customer retention by implementing targeted marketing and client engagement approaches. Your role involves close coordination with multiple departments to ensure service excellence and client satisfaction. This is a critical position that calls for a blend of organizational discipline, market insight, particularly the UK property and energy sectors and a warm, approachable manner that resonates well with clients. A bachelor’s degree in Business Administration, Marketing, or a related field is essential, while a master’s degree or UK experience can further enhance candidacy.

Responsibilities

Develop and execute strategic business development plans to capture and grow market share within the UK.
Build and maintain strong, long-lasting client relationships by understanding client needs and delivering tailored solutions.
Lead, coach, and mentor a small team of two colleagues to optimize performance and achieve sales targets.
Manage the sales pipeline effectively, from lead generation to negotiation and closing of deals, ensuring consistent revenue growth.
Conduct thorough market research and analysis to identify new business opportunities and stay informed about industry trends.
Implement customer retention strategies that enhance satisfaction and foster long-term partnerships.
Utilize CRM software to track interactions, update client information, and manage sales activities with precision.
Maintain comprehensive and organized records of sales activities, client communication, and team progress.
Train colleagues on customer service excellence, communication skills, and effective use of CRM tools.
Handle complex or difficult client calls with professionalism and empathy, ensuring positive resolution and client satisfaction.
Collaborate cross-functionally with marketing, operations, and compliance teams to align business development efforts.
Prepare regular reports on business development activities, sales performance, and client feedback for senior management.
Stay current with industry regulations, trends, and best practices, particularly in UK property, lettings, construction, energy, and compliance sectors.
Demonstrate self-motivation and the ability to work independently while meeting deadlines and managing competing priorities.