Customer Service Representative – US Clients

R Digital Solution is looking for a friendly and hardworking Customer Service Representative to support our US clients through email and phone. The ideal candidate should have good English communication skills, be confident and comfortable speaking with customers, and be able to handle multiple tasks efficiently. Responsibilities include responding to customer inquiries, maintaining basic customer information, and using tools such as CRM, Microsoft Excel, and call center software. The candidate should be willing to learn, work well with the team, and handle customer concerns professionally.

Responsibilities

Respond to customer inquiries through email, phone, and chat, mainly supporting US clients.
Use CRM and other tools to maintain customer information and track interactions.
Provide helpful and accurate information about products and services.
Handle multiple customer requests and resolve issues in a timely manner.
Manage customer concerns professionally and assist with conflict resolution when needed.
Perform basic data entry and use Microsoft Excel for customer-related tasks.
Work with internal teams to resolve more complex customer issues.
Use call center and communication tools while maintaining good service quality.
Keep product knowledge up to date and contribute to a positive customer experience.