Techno Commercial Officer

Kaizen Paints seeks a dedicated Techno Commercial Officer with a background in Chemical Engineering or Chemistry, bringing 3 to 5 years of relevant experience in techno-commercial roles within the manufacturing, chemical, paints, coatings, or related industrial sectors. This role focuses on bridging technical expertise with commercial acumen to support business growth, product promotion, and customer satisfaction. Candidates should have strong experience handling industrial customers, preparing detailed technical and commercial proposals, delivering effective product demonstrations, managing tenders, and supporting business development initiatives, with a particular focus on B2B sales and customer relationship management. The position is based in Islamabad and requires onsite presence. The Techno Commercial Officer contributes to Kaizen Paints by ensuring alignment between the product's technical aspects and commercial goals. The role involves close coordination with multiple departments to deliver technical and commercial support while managing customer feedback and complaints professionally. Strong market intelligence and compliance adherence are key components to advancing the companys strategic objectives. Although this position does not involve managing a team, it requires proactive collaboration across functions and efficient handling of customer audits, training, and reporting activities.
Responsibilities

Develop and maintain strong relationships with industrial customers to understand their technical and commercial requirements.
Provide technical and commercial support throughout the sales process, including preparing proposals, conducting product demonstrations, and responding to tenders.
Conduct customer audits and assessments to ensure product and service compliance with industry standards and customer expectations.
Coordinate cross-functionally with product development, quality assurance, and sales teams to align technical specifications with commercial offerings.
Gather and analyze market intelligence to identify new business opportunities and stay ahead of industry trends and competitor activities.
Deliver customer training sessions to enhance product knowledge and ensure effective use and application of products.
Manage customer complaints effectively by identifying root causes, proposing solutions, and coordinating resolution with relevant teams.
Compile and submit detailed customer and sales reports to monitor performance and support strategic decision-making.
Support business development initiatives by collaborating with the sales team to create technical content and commercial strategies.
Ensure compliance with internal policies and applicable industry regulations during all customer interactions and commercial activities.

Skills

Customer Relationship Management Customer Interaction Product Demonstration Market Intelligence Customer Audit & Assessment Customer Training Cross Functional Coordination Technical & Commercial Support compliance Customer & Sales Reporting Customer Complaints & Resolution Technical Sales Business Development Proposal Preparation Tender Management

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Experience:

3 Years

Apply Before:

Oct 04, 2026

Posting Date:

Sep 03, 2026

Kaizen Paints

· 601-1000 employees - Islamabad

Kaizen Paint Middle East (KPME) was born out of Kansai Paint Group. We have a proud Japanese heritage of 100 years and a rich history of innovation in the paint industry, and our core business of performance coatings and special finishes. Our continued commitment to technological innovation is exemplified by the degree of advanced control laboratories. Every paint batch undergoes several stringent quality control tests to ensure it meets customer benchmarks, local regulatory compliance and global manufacturing standards. The company has five strategically located and wholly owned country subsidiaries of KPME serving the Middle East and North Africa (MENA) region. Our four world-class production facilities have a cumulative capacity of 100,000 tonnes per annum. It is our extraordinary people who are our greatest asset—we say it often and with good reason. The synergy of our team, research, technology and partnerships is what has made our leadership position possible.