Posted Jun 22, 2026 364 views
Kashee's Beauty Parlour is seeking a dedicated Front Desk Officer / Receptionist with a strong background in customer service and administrative support. The ideal candidate will have a minimum of five years of experience managing front desk operations, appointment scheduling, and utilizing CRM and help desk systems. This role requires excellent organizational skills and the ability to create a welcoming and professional environment for clients. The successful candidate will oversee a team of five persons, ensuring smooth daily operations and maintaining high service standards.
The Front Desk Officer / Receptionist at Kashee's Beauty Parlour plays a crucial role in enhancing customer satisfaction and supporting the salon's administrative processes. Responsibilities include managing appointment schedules, handling client inquiries, maintaining records, and coordinating with various departments. The role demands exceptional communication skills, attention to detail, and the ability to manage team members effectively in a fast-paced environment, contributing to the overall success of Kashee's Beauty Parlour.
Responsibilities
- Greet and welcome clients as they arrive, creating a positive and professional first impression.
- Manage appointment scheduling efficiently to optimize salon operations and client convenience.
- Maintain and update client records using CRM software to ensure accurate and accessible information.
- Respond promptly and professionally to client inquiries via phone, email, or in person.
- Coordinate and communicate with beauty parlour staff to ensure client needs are met.
- Handle administrative tasks such as billing, invoicing, and managing office supplies.
- Supervise and support a team of five front desk and administrative personnel, providing guidance and fostering teamwork.
- Implement and maintain help desk systems to improve client support and issue resolution.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Monitor client feedback and assist in implementing improvements to service delivery.
- Manage daily cash receipts and process payments accurately, following company policies.
- Assist in training new team members on front desk procedures and software tools.
- Maintain confidentiality and security of client information and company data in compliance with privacy policies.
- Collaborate with management to streamline front desk processes and improve operational efficiency.
Skills
Job Details
Kashee's Beauty Parlour
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