Female Reception Officer

Kyaas Group is seeking a Female Reception Officer to serve as the first point of contact for visitors and callers, ensuring a welcoming and efficient reception area. This role demands excellent customer service skills, clear communication, and the ability to manage multiple administrative tasks simultaneously. The ideal candidate has at least two years of experience, strong telephone etiquette, and is proficient in basic computer applications. Organization, reliability, and professionalism are critical to maintain the smooth operation of the front desk and support the office environment. The Reception Officer handles appointment scheduling, directs visitors appropriately, and manages incoming communications with care and discretion. This position requires someone who can maintain a positive and approachable demeanor while efficiently managing the front office duties. While previous office experience is helpful, it is not mandatory, as training will be provided. The role does not involve managing a team but requires independent work and collaboration with other staff to support office functions effectively.
Responsibilities

Greet and welcome visitors in a polite and professional manner, ensuring a positive first impression of the company.
Answer incoming telephone calls promptly and handle inquiries with appropriate telephone etiquette.
Schedule and manage appointments accurately to support smooth meeting coordination.
Maintain an organized reception area, ensuring it is clean, tidy, and presentable at all times.
Perform basic administrative duties including data entry, filing, and managing correspondence using MS Office or Google Workspace.
Direct visitors and clients to the relevant departments or personnel efficiently and courteously.
Handle incoming and outgoing mail and deliveries, maintaining accurate records as necessary.
Assist with general office support tasks as needed to facilitate daily operations.
Maintain confidentiality of company and visitor information with discretion and professionalism.
Respond to customer questions and requests promptly, providing accurate and helpful information.
Collaborate with office staff to ensure communication flows seamlessly and daily activities run smoothly.
Keep accurate visitor logs and assist in maintaining security protocols at the reception area.