Desktop Support Analyst

The key responsibility of the Desktop Support Analyst is to provide technical support for all global Managedfuture clients including, troubleshooting of Macs, PCs, printers, and software applications.

What You'll Be Doing:

Provides technical support, responds and completes help desk tickets as submitted by end-users
Setup and onboarding of new clients including accounts, hardware, and software
Test and install computer software applications
Interface with third party vendors to resolve certain hardware or software issues
Assist in the organization and inventory of all hardware and software resources for clients
Develop and maintain required end user documentation
Provides emergency on-call support on a rotating schedule
Other duties as assigned by Supervisor

What Is Required To Apply?

Bachelor's degree in Computer Science or related field; or an associate degree and 1-2 years related experience; or equivalent combination of education and experience.
A+, Network+, and current Windows certifications preferred
Excellent fluency in English
Customer-oriented mindset with exceptional customer service skills required
Must be highly motivated, able to work with high energy, and have a can-do attitude.
Ability to learn quickly and adapt to an ever-changing environment.
Must have effective communication skills, both oral and written, with internal co-workers and clients
Ability to troubleshoot hardware and software computer problems
Ability to work independently, anticipate workload, set priorities and plan and organize to complete work on a timely basis.
Interpersonal skills and ability to contribute to a positive work environment.
Attention to detail.
Ability to be accountable, dependable, and thorough.
Ability to be adaptable and flexible.
Ability to work collaboratively on a team.

Skills

Networking Protocol IT Troubleshooting Communication Skills Installation and Software Configuration Digital Communication Skills

Job Details

Industry:

Information Technology

Functional Area:

Computer Networking

Total Positions:

2 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

16 years bachelors

Career Level:

Experienced Professional

Experience:

1 Year - 2 Years

Apply Before:

May 16, 2024

Posting Date:

Apr 16, 2024

Managed Future

Information Technology · 11-50 employees - Islamabad

We recognize that running a business can be difficult sometimes, which is exactly why we created services to help ensure smooth sailing of your operations. Managedfuture will take care of hardware upgrades, network and cloud management, and website development. As part of our services, we can also protect your data with our enterprise level security solutions. Our managed services were created with you in mind, so that you can focus on doing what you do best.