Call Center Agents

Maxim Global is seeking dedicated Call Center Agents to join its UK Energy Campaign team based in Lahore.
This role provides an excellent opportunity for individuals looking to start or advance their careers in the call center industry. Candidates will engage with customers using effective call handling techniques and support company goals through multitasking and managing simultaneous calls efficiently.
The working hours for this position are from 2:00 PM to 11:00 PM, operating near DHA Phase 1, offering a dynamic and supportive environment with attractive salary packages and additional performance incentives.
The ideal candidates have prior experience in the UK Energy Campaign and demonstrate exceptional communication skills and customer service orientation.
As this role does not involve team management, the focus is on individual contributions, ensuring high-quality customer interactions, meeting performance targets, and maintaining professionalism on every call.
Maxim Global offers a competitive salary ranging from Rs. 35,000 to Rs. 50,000, uncapped commissions, monthly bonuses, and fuel allowance, making this a rewarding opportunity for motivated individuals eager to excel.

Responsibilities

Handle inbound and outbound customer calls efficiently while maintaining high service quality with professionalism and courtesy.
Utilize call handling techniques to manage multiple calls simultaneously and address customer inquiries, concerns, or issues promptly.
Provide accurate information regarding the UK Energy Campaign, resolve customer complaints, and ensure customer satisfaction.
Document all customer interactions in the system accurately and update records as needed following company policies and procedures.
Meet or exceed individual performance targets including call handling time, customer satisfaction scores, and other key performance indicators.
Stay informed about product details, policies, and promotions related to the UK Energy Campaign to offer knowledgeable assistance to customers.
Maintain a positive attitude and demonstrate strong multitasking skills in a fast-paced work environment to support team objectives.
Adhere to all regulatory requirements, company standards, and confidentiality agreements during all customer interactions.
Participate in training programs to continually improve skills and knowledge relevant to the call center operations.
Collaborate with team members to share best practices and contribute to an efficient and productive work environment.