Branch Manager

MCB

Multiple Cities, Pakistan

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The Branch Manager at MCB is responsible for driving the branchs growth by effectively managing deposits, advances, and profitability. This role requires maximizing sales through strengthening existing customer relationships and identifying new business opportunities. The Branch Manager ensures excellent service delivery and efficient operational controls to minimize risks by maintaining strict compliance with KYC, AML, SBP regulations, internal policies, and credit manuals. Leading a team, the Branch Manager fosters a motivated sales team aligned with business objectives while maintaining high standards of operational integrity. In addition to achieving financial targets, the Branch Manager oversees branch operations by reviewing audit findings and implementing necessary controls. This leadership role includes training and mentoring staff to enhance their technical and core competencies. The manager also evaluates credit proposals and supervises asset-related matters, ensuring continual process improvements that promote customer retention and service excellence. The position demands strong interpersonal, communication, and people management skills, combined with a solid understanding of banking principles and risk management to drive consistent branch performance.

Responsibilities

Develop and implement sales plans to maximize branch deposits, advances, and profit.
Strengthen relationships with existing customers and identify new business opportunities to achieve growth targets.
Monitor branch operations regularly in accordance with audit reports and enforce internal controls compliant with SBP and bank policies including KYC, AML, and business continuity plans.
Lead, train, and motivate front-line staff to build their technical and sales skills in alignment with the branchs sales strategies.
Evaluate credit proposals and supervise asset-related matters ensuring sound risk management practices.
Ensure complete adherence to the Service Management Program by resolving customer complaints promptly and continuously improving service delivery processes.
Manage branch financial targets by controlling costs and enhancing revenue through effective selling techniques and elimination of revenue leakages.
Oversee regulatory compliance, ensuring that all branch activities meet the requirements of banking regulations and internal guidelines.
Maintain effective communication and reporting lines with the Region Head Commercial and other relevant departments.
Drive performance management initiatives to assess and enhance team productivity and service quality.
Ensure operational efficiency and accuracy in all branch transactions while safeguarding branch assets.
Collaborate with internal audit and risk management teams for timely resolution of any identified deficiencies.

Skills

Branch Operations Management Customer Relationship Management Team Leadership Financial And P&L Management Regulatory Compliance Risk Management Performance Management Sales Planning Credit Evaluation Complaint Resolution Operational Control Communication Interpersonal Skills People Management

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

All Cities, Pakistan

Gender:

No Preference

Minimum Experience:

5 Years

Apply Before:

Dec 03, 2026

Posting Date:

Nov 03, 2026

MCB

· More than 5000 employees -

MCB Bank (MCB) is one of the oldest banks of Pakistan, incorporated in the private sector in 1947. It was nationalized in 1974 and privatized in 1991. MCB Bank’s major shareholding is owned by Nishat Group, a prominent business conglomerate, having diversified interests in Textiles, Cement, Banking, Insurance, Power Generation, Hotel Business, Agriculture, Dairy, Auto Manufacturing and Paper Products. To enter into international capital markets, the Bank launched its Global Depositary Receipts (GDRs) in 2006. It was the first Pakistani Bank that had its GDRs listed on the London Stock Exchange. In 2008, the Bank entered into a strategic partnership with Maybank, Malaysia, which owns 18.78% stake in MCB through Maybank International Trust (Labuan) Berhad. In 2017, operations of NIB Bank were successfully amalgamated into and with MCB under a merger scheme. MCB is the first Pakistani Bank which incorporated a wholly owned Islamic Banking subsidiary, MCB Islamic Bank Limited, to meet requirements of a significant segment of society, for financial solutions that conform to Shari’ah rulings, and demonstrate our confidence in the potential of the Islamic Banking industry in the country. The Bank operates a strong and vast network of over 1,400 branches (Including sub - branches) and over 1,450 ATMs in Pakistan and 8 branches overseas with a footprint in UAE, Bahrain, and Sri Lanka. With a customer base of over 8 million, MCB leads the banking & financial services sector in Pakistan and customers across the globe have 24/7 access to MCB Bank via our World Class Digital Banking services. The Bank on a consolidated basis is operating the 2nd largest network of more than 1,600 branches in Pakistan. The Bank remains one of the prime stocks traded in the Pakistani equity market with one of the highest market capitalization in the industry. It has also consistently delivered to its investors and shareholders with one of the highest dividend per share in the banking sector.