Backend Operations Executive

Me Universal IoT Technologies

Multiple Cities, Pakistan

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Posted Sep 07, 2026 10 views Report Job

Me Universal IoT Technologies seeks a Backend Operations Executive with a strong background in customer service operations, onboarding, implementation, or technical support within SaaS products or digital service environments. The ideal candidate has hands-on experience managing backend operations related to the WhatsApp Business Platform, including handling message templates, business verification, quality ratings, and service provider consoles such as AiSensy or Twilio. This role requires a keen eye for detail, especially when managing prepaid balances, reconciliations, and invoicing. The executive will follow technical runbooks to monitor systems, troubleshoot issues through logs and dashboards, and communicate technical information clearly to business clients in multiple languages including English and Hindi or Urdu, with Arabic as an advantage. The Backend Operations Executive operates within a remote work environment, requiring a reliable home-office setup with stable internet and necessary devices for testing. This role does not involve software development or sales but focuses on ensuring smooth backend workflows supporting customer-facing digital products. The candidate must have exemplary process management, workflow optimization, and reporting skills to maintain high-quality service standards. Preferred experience includes knowledge of subscription billing tools, CRM systems, and AI chatbot technology, complementing the operational responsibilities to drive overall efficiency and accuracy in backend processes.
Responsibilities

Manage and optimize backend workflows related to customer service operations and product onboarding within digital platforms.
Operate the WhatsApp Business Platform, including managing message templates, business verifications, quality ratings, messaging limits, and handling opt-outs.
Use service provider consoles (e.g., AiSensy, WATI, Interakt, Twilio) for service management and troubleshooting.
Monitor performance metrics and maintain accurate records such as prepaid balances, reconciliations, and invoicing data.
Follow technical runbooks to perform documented commands, interpret admin dashboards, logs, and clearly communicate faults to development teams.
Generate detailed reports and documentation related to process performance and issue resolution.
Collaborate with customers by explaining technical details in clear, plain language tailored to business owners.
Maintain and update business configurations within Meta Business Manager and assist with account-related tasks as needed.
Ensure adherence to process improvement initiatives aimed at workflow optimization and automation.
Maintain a reliable remote work setup to effectively support backend operations and testing requirements.
Support integration and maintenance of subscription billing tools, CRM systems, and exposure to AI assistants or chatbots where applicable.
Maintain confidentiality and accuracy in all aspects of backend operations to uphold company and customer standards.