Posted Feb 19, 2024 183 views
Are you an experienced professional with excellent communication skills and a passion for leading teams to success? We are seeking a Call Center Managing Partner with a minimum of 5 years of experience to join our dynamic team. Based in Lahore, Pakistan, our call center focuses on internet marketing for the USA/Canada markets, handling both incoming and outgoing calls.
Responsibilities:
- Develop objectives for the call center's daily activities.
- Conduct effective resource planning to maximize productivity.
- Collect and analyze call center statistics to measure performance.
- Manage budgeting and expense tracking.
- Recruit, train, and coach staff to maintain high customer service standards.
- Monitor and improve procedures related to ordering, telephone handling, and other operations.
- Evaluate performance using key metrics and prepare reports for management.
Requirements and Skills:
- Proven experience as a call center manager or similar position.
- Customer service experience is required.
- Knowledge of performance evaluation and customer service metrics.
- Understanding of reporting and budgeting procedures.
- Proficiency in MS Office and call center equipment/software.
- Outstanding communication and interpersonal skills.
- Excellent organizational and leadership skills with a problem-solving ability.
- Positive and patient attitude.
- MBA or equivalent education.
- Certified Call Center Manager (e.g., CCCM) or equivalent qualification is a plus.
Remuneration:
- Salary and benefits dependent on experience and skills.
- Starting salary of PKR 150,000 plus for the right candidate.
- Modern office workplace with all amenities located near the newly renovated, new look, better transportation, Akbar Chowk, Lahore.
Skills
Job Details
Nationwide Insurance Brokers Pvt Ltd
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