Business Development & AI Operations Associate

The Business Development & AI Operations Associate at Nd Ff plays a crucial role in supporting both pre-sales and post-sales activities while leveraging advanced AI tools to enhance communication and operational workflows. This role involves using cutting-edge AI technologies such as Claude, Gemini, and ChatGPT to draft professional communications, conduct market research, and optimize internal processes efficiently. The associate is also responsible for managing product information management (PIM) systems, keeping IT product catalogs and inventory databases accurate and up to date, thereby supporting seamless business operations. This position requires a hands-on approach to handling data, including executing advanced spreadsheet and Excel tasks, cleaning datasets, and compiling detailed reports to aid decision-making. Additionally, the associate provides responsive pre-sales and post-sales client support, addressing inquiries, offering product consultations, and resolving purchase-related issues with professionalism and clarity. Although not responsible for managing a team, the role demands a quick learner with strong written communication skills and familiarity with Microsoft Excel. Experience in e-commerce, IT distribution, or PIM systems enhances the candidate's ability to perform successfully in this fast-paced, technology-driven environment.
Responsibilities

Utilize AI platforms Claude, Gemini, and ChatGPT to create effective communication drafts and optimize internal workflows.
Conduct market research using AI tools to gather insights that inform business development strategies.
Maintain and update online IT product catalogs and inventory databases within the PIM system to ensure accurate product information.
Execute advanced Microsoft Excel tasks including data cleaning, dataset management, and comprehensive reporting to support decision-making processes.
Provide attentive and professional pre-sales support by handling client inquiries, offering product advice, and facilitating a positive customer experience.
Manage post-sales support by addressing customer issues and resolving post-purchase challenges in a timely manner.
Continuously improve operational efficiency by applying AI prompting functions and refining workflow processes.
Collaborate with internal teams to ensure seamless data integration and accuracy across platforms.
Demonstrate adaptability by quickly learning new tools, technologies, and processes relevant to business development and AI operations.
Maintain accurate and organized records of communications, sales activities, and client interactions.