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Technical Support Officer – ISP Services
Orbit Internet Service Provider Pvt Ltd
Faisalabad , Pakistan
Posted Oct 06, 2025 189 views
We are looking for a skilled and proactive Technical Support Officer to join our ISP team. The ideal candidate will be responsible for handling customer complaints, diagnosing technical issues, and ensuring timely resolution to maintain high levels of customer satisfaction.
Key Responsibilities:
- Receive and respond to internet service-related complaints from customers (via call, WhatsApp, or in person).
- Troubleshoot connectivity issues (LAN/Wi-Fi/router settings, ONU issues, signal loss, etc.).
- Visit customer locations if required to fix technical problems.
- Coordinate with NOC (Network Operations Center) or backend technical team for escalated issues.
- Perform basic configuration of routers, switches, and customer premise equipment (CPE).
- Maintain a log of complaints, troubleshooting steps, and resolutions.
- Educate customers on proper equipment usage and basic troubleshooting steps.
- Ensure timely resolution and follow-up to confirm service restoration.
- Monitor small network segments if assigned and report anomalies.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Nov 05, 2025
Posting Date:
Oct 06, 2025
Orbit Internet Service Provider Pvt Ltd
Information Technology · 11-50 employees - Faisalabad
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