Recovery/Operation Officer

Paragon City (Pvt.) Ltd is seeking a dedicated Recovery/Operation Officer with a strong background in debt recovery management, compliance, and operational planning. This role involves managing and monitoring client payments linked to real estate projects, ensuring timely collection of installments and dues. The officer will develop tailored recovery strategies specific to real estate transactions and engage clients with effective communication to negotiate payment plans and resolve disputes. A thorough understanding of legal and regulatory frameworks governing debt recovery is essential to maintain full compliance in all operations. The Recovery/Operation Officer plays a key role in maintaining accurate payment records and fostering productive client relationships to support cooperative payment resolutions. This position requires collaboration with various internal departments such as legal, finance, and sales to enhance the recovery process. The officer will analyze payment behaviors and market trends to optimize collection methods and reduce overdue accounts while preparing detailed reports for management to track progress and address challenges. Professional handling of client inquiries and complaints is critical to ensure satisfaction and maintain the companys reputation.
Responsibilities

Monitor and manage outstanding client payments including installments and dues related to real estate projects.
Develop and implement debt recovery strategies specifically designed for real estate transactions.
Engage with clients proactively through timely communication to negotiate repayments and resolve disputes professionally.
Ensure all recovery activities comply with legal and regulatory requirements applicable to the real estate sector.
Maintain up-to-date and accurate records of payment statuses and communications with clients.
Build and sustain strong client relationships to facilitate cooperative solutions for delayed payments.
Collaborate effectively with internal teams such as legal, finance, and sales to support the debt recovery process.
Analyze market trends and client payment behaviors to enhance collection processes and reduce overdue receivables.
Prepare regular status reports on debt recovery, highlighting challenges, progress, and outcomes for management review.
Respond to and resolve client inquiries or complaints related to payments and recovery matters professionally.