P R O F I L E
A passionate and effective leader with multidimensional skills to provide support and aligning the team with organizational objectives for result-oriented progress. Having the quality of an inspiring and motivational leader with overseeing daily business operational activities, improving overall business functions, analyzing accounting and financial data, researching and identifying growth opportunities, generating reports and giving presentations, creating policies, communicating business goals, training low-level managers, and staff creating and managing budgets, developing and implementing growth strategies for long and short-term, evaluating performance and productivity, and the ability to push and improvise performance improvement of employees, whilst at the same time delivering revenue growth of the company. Have a strong sense of analysis for the operations, core issues of management processes, techniques, culture and can resolve issues as per market competencies. Excel in resolving the problems by the continuous process improvements with innovative solutions to increase officials and technical efficiency, productivity, customer satisfaction, cost reduction, and profitability with optimum resource utilization of the company. Always worked as a team player to manage and work with diverse employees through people management for development and passion for combining efficiently profitable operations with revenue generation. Provided best services to internal and external customers to build mutual understanding.
Worked on the business scorecard (BSC) thoroughly to gain maximum KPI benefits.
Customer care services and complains
Technical Reports and Claims; Parts arrangement
Toyota Service Adviser courses
Workshop operations
Toyota Management System
Practiced Toyota Management System; Cordial reception and attention
Rectified actual problems and findings
Proper Estimates
Mutual understanding with the customers
Reliable and satisfactory work progress
Quality services within committed time
Attended in-house training sessions
Supervised workshop’s operations
Handled customer’s queries
Attention to details
Justified and rectified the actual findings
Proper Estimation
Services within committed time
Followed Toyota’s Seven Steps Procedures
Worked as a mechanic
Worked as a machinist (lathe working, Boring, Honing, and Hydraulic Pressing)