Lead and monitor the team to achieve the Service operations and KPI’s,  Provide leadership and direction to the team for daily achieving the service operations KPI’s of workshop and field team.  Strategic data analysis to set the priorities for customer service rate increase.  Maintain RTAT and Redo cases data analysis and reduction.  Revenue Target achieving, weekly and monthly collection report sharing with Director Service and attend MRM.  Technical and Safety training to team.  Meeting with Sales, Quality, Production and finance team for smooth business to achieve company long-term goals.  New team hiring, training, Evaluation and Performance report.  Weekly dealer visits and ASC’s randomly visits for smooth operations.  Direction to Store team to manage spare parts for speedy complaint resultant also FIFO and maintain record with Bin Cards and tagging and proper stacking.  Handling and resolving the Internal & External Audit queries and response them.  Determines customer service requirements by maintaining; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

Lead and monitor the team to achieve the Service and Sales KPI’s,
·         Provide leadership, motivation & direction to the branches technical staff for smooth operations and quality of work.
·         Maintain and planning to achieve same day closing (RTAT) KPI’s and Redo cases reduction and analysis happy call customer feedback and response.
·         Provide direction to Inventory Store team for parts inventory management daily, monthly as per previous year record consumption and as per product availability in market, also monitor the store activity and try to operate at optimum reserve stock by avoiding piling of store items.
·         Provide efficient services to Key Dealers and Mega Dealers and clients for high level of satisfactions and to conduct the customer satisfaction surveys and maintain customer sound.
·         Weekly and monthly meeting held with Sale’s team to reducing maximum raised alarming issues and analyzes the market and makes strategies for business development and smooth operations.
·         Development of Authorized Service Center (ASC) network in region (GRW,SLK,GRT ,Mandi Bahudin and JLM areas) for smooth operations and their training at Branch level and factory level  to minimize the parts consumption and advised for Max. Repairing of parts for the profitable SERVICE CENTER.
·         Control and Manage allocated Budget & monthly expenses reconciliation with HO finance.
·         Develop and improve vendor SOPs, CS policies, work instructions & procedures.
·         To make strategy for business development and boosting and achieving all the SALE’s & Service Targets, also make plan for next year business boosting under the supervision of National Manager. 
·         Handling and resolving the Internal & External Audit queries and reporting to NMCS.       

Responsible for south region’s technical and service operations (Corporate B2B and Sale’s and Vendor’s networking).•  Provide leadership, Motivation & direction to the branches Technical Staff.•  Providing efficient Services to Corporate B2B CCBPL(Coca Cola Beverages Pakistan).•  Providing efficient Services to different Corporate Sectors. (FFL, Hospitals etc.)•    Engage and Manage 3rd party of Vendors for Maintenance of product and timely close given jobs and reduce the lead time of maintenance in both workshop & Vendors. • Coordinate with Sales team & dealers to resolving their critical issues.• Develop and improve vendor SOPs, CS policies, work instructions procedures.                   • Controlling & Analyzing redo cases and reducing for profitable revenue.                • Targets achieving of Service Revenue & Sales (Compressor, refrigerant, HA & AV parts)           • Annually and Monthly Inventory Planning for Service Sales.                                                •  Conduct technical training for ASC’s development and awareness of new product.  •  Monitoring Performance of Technical Staff and their KPI’s and Vendors.                •  Controlled all finance activities within SAP (ERP approved budget and Monthly        reconciliation of expense report with finance team.                                                                    • Daily Monitoring Aging Report (critical cases) and taking action on critical cases with coordination NMCS                                                                                                                                                                                                               •  Maintain the failure parts report and ensure the uploading in SAP for history record maintain.                                                                                                                                           •  Handling and resolving the Internal & Externa

• Using System Application Product (SAP Software) to control the Errors during troubleshooting, to reduce the Problems for more efficient work and for more company Profit.
• Daily Workshop monitoring and communicated to Technical Technician Team on alarming issues and guidance them on critical Problem and addressing these issues timely.
• I have marketing experience and daily telephonic discussion with dealers in Bahawalpur division.

• Daily discussion with Quality & Our Engineering Team to reduce the Problem which comes on daily basis and to produce better quality accordingly Customer desired and market demand.
• Daily meeting arranged for an half hour with Technical Technician Team for discussion of previous Job and Critical Issues which comes for resolving and making plan to resolve Issues on daily basis for Company repute, Our major focus to resolve the minor issues within 24 hours and major and very complicated issue sort out within two days.
• Daily meeting with Sale department and Sale Manager to Planning and coordinating all jobs for Product maintenance activities.
• Daily Prepared Aging report(critical issues) and routine job activities report and
5-S check list and audit report and reporting to National Manger and to all logistic concerned.