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Summary
Accomplished highly motivated satisfaction manager with over seven years of supervisory experience. Perceptive and confident in making quick, effective decisions with minimal information. Able to learn policies and procedures as a guide to make correct decisions. Able to adapt easily and use available manpower and resources, data, and tools to set priorities to ensure the smooth operation of the organization. Collect information to improve customer satisfaction.
Projects
Experience
Assistant Manager Customer & Dealer Satisfaction
Customer & Dealer Satisfaction
CallCenter Related All queries.
Quality assurance (QA) professional's
Warranty Cost Reporting
FOC Cases Clearance
Service Call Rate (SCR) Analysis
Internal Audit & Clearance of all audit reports
Handle Legal / Court Cases related to Customer Service
IT Related Issues Resolution through IT Department
S4HANA SAP MM Certified
1-Knowledge of integration points between MM-FI2-Good knowledge of standard SAP MM functionality3-Strong Procure to Pay and inventory Management process knowledge4-Hands on configuration experience of SAP MM5-Good Coordination and organizational skills
Customer Care Representative
Working as team coordinator
