Summary

Friendly and professional customer service specialist with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who built a new customer retention program that increased customer loyalty by 20%. Seeking a position as a customer service team supervisor to continue career growth into management.

Projects

YallaCompare

Experience

Company Logo
Account Manager
Rally Market
Jan 2023 - Present | Islamabad, Pakistan


RallyMarkets is a product of RIBOVA HOLDING INVESTMENTS (PTY) LTD, an authorized financial
services provider, licensed and regulated by the Financial Sector Conduct Authority (FSCA) in South
Africa with FSP No. 49213 and reg. No.7656

Company Logo
Sales agent
Yalla Compare(Dubai)( Hero Of The Month, TopSeller Award)
Aug 2021 - Nov 2022 | Islamabad, Pakistan

Compare the best car insurance, In UAE
Credit card and personal loan providers in Dubai & the UAE with yallacompare.

Company Logo
Sales Agent (Floor manager)
Black Stone Technologies
Feb 2021 - Sep 2022 | Rawalpindi, Pakistan

Black Stone BPO is a US-based business process outsourcing service provider. We help firms
generate convertible leads, increase sales, and improve customer sercices.

Company Logo
Team Leader
Mars Bpo
Jun 2016 - Apr 2020 | Rawalpindi, Pakistan

Education

Gomal University
Bachelors, BSc, ‎
Computer Science
2022

Skills

Expert Communication
Expert Ability To Work Under Pressure
Beginner Account Sales Strategies
Expert Adaptive Leadership
Expert Admin Assistance
Expert Aftersales
Expert Aftersales Skills
Expert B2B Manager
Expert Building Business Relationship
Expert Bulk Sales
Expert Business Development
Expert Business Development Skills
Expert Call Handling
Expert Call Processing
Expert Calls Handling
Expert Client Dealing
Expert Client Retention Programs
Expert Client Service Oriented
Intermediate Cold Calling
Expert Communications Skills
Beginner Computer
Expert Cooordination Skills
Beginner Coordination Skills
Expert CRM Command
Beginner Customer Service
Expert Customer Service Skills
Expert Customer Support
Expert Decision Making
Expert Diagnostic Selling
Expert Distribution Handling
Expert Fluent in English
Expert Funds Management
Intermediate HFO Operations Handling
Expert Home Appliances Sales
Expert IT Support Responsibilities
Expert Lab Management
Intermediate Lead Generation
Expert Listening to Customers
Expert Management Skills
Expert Marketing
Expert Presentation Skills
Expert Quality Assurance
Expert Quality Control Cutting
Expert Quality Control Knitting
Expert Quality Control Printing
Expert Receptionist Tasks Handling
Expert Relations Management
Expert Sales
Beginner Sales Expert
Expert Social Media Command

Languages

Beginner English

Companies Followed

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