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Summary

I have 11 years experience of customer services.

Experience

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E Commerce Executive
Sapphire Group of Companies
May 2022 - Present | Lahore, Pakistan

Enter Description

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Customer Support Associate
Airlift Technologies
May 2021 - Jul 2021 | Lahore, Pakistan

Customer support

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CRO
Tcl
Oct 2019 - Jan 2021 | Lahore, Pakistan

Complaints follow up, Customer services.

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Customer services executive
Ptcl
Dec 2010 - Nov 2019 | Lahore, Pakistan


Data management on Ms office, Complaints follow up on phone and email.

Education

University of the Punjab
Bachelors, Bachelors in Commerce, B. Com‎
Accounting
Percentage 47%
2010

Skills

Beginner Accounts Software Command
Expert Call Center Development
Expert CEM Deployment
Expert Client Relationship
Expert Client Resolution
Beginner Commercial Real Estate Knowledge
Expert Commitment to Customer Service
Expert Communication Skills
Expert Complaint Management
Expert Convening Skills
Expert Cooordination Skills
Expert Coordinate Meetings
Expert Customer Acquisition Skills
Expert Customer Analysis
Expert Customer Contact Skills
Expert Customer Dealing 
Expert Customer Relations
Expert Customer Relationship
Expert Customer Relationship Management
Expert Customer Satisfaction Management
Expert Customer Service
Expert Customer Service Orientation
Expert Customer Service Skills
Expert Customer Services
Expert Feedback Assessment
Intermediate Fluent in English
Expert Inbound Call Handling Skills
Expert IT Support Responsibilities
Expert Listening to Customers
Expert Maintenance Supervision
Expert Microsoft Excel
Expert Microsoft Office 1
Expert MS Office
Expert MS PowerPoint
Expert Office Skills
Expert Official Tasks Handling
Expert Oracle CRM
Expert Outbound Marketing
Expert Product Complaints Handling
Expert Relations Management
Intermediate Sales Abilities
Beginner Social Media Handling
Expert Social Studies Subject Command
Expert Stress Management
Expert Team Building
Expert Technical Knowledge and Management
Expert Time Management
Expert عمليات خدمة العملاء

Languages

Expert English
Expert Urdu

Companies Followed

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