Quality Assurance (QA) Assistant

As a Quality Assurance Assistant at Prime BPO, you will play a crucial role in supporting quality assurance processes to ensure excellent customer service delivery. Your responsibilities include executing predefined test cases to assess call quality, documenting observations accurately, and assisting in maintaining the audit trail within the Quality Management System. You will actively contribute to identifying improvement opportunities by analyzing interaction data and providing actionable feedback. Strong organizational and time management skills are essential to handle multiple tasks efficiently in a fast-paced BPO environment. This role offers an excellent opportunity for professionals who are eager to grow in quality assurance and contribute meaningfully to operational excellence.
Responsibilities

Execute test cases systematically to evaluate call center interactions and service quality.
Maintain and update quality documentation in adherence to the Quality Management System (QMS).
Monitor and audit customer interactions to ensure compliance with established quality standards.
Evaluate recorded communications objectively and provide detailed and constructive feedback.
Collaborate with team members to support quality improvement initiatives and action plans.
Report findings and quality metrics accurately to assist in decision-making and performance tracking.
Utilize MS Office or Google Workspace tools, especially Excel/Sheets, to organize data and generate reports.
Manage time effectively to prioritize tasks within a fast-paced environment.
Support continuous improvement efforts by identifying trends and recommending process enhancements.
Adapt to evolving processes, tools, and quality expectations to maintain high service standards.

Skills

Test Case Execution Quality Documentation Quality Management System (QMS) Attention to Detail Written Communication MS Office Google Workspace Excel Quality Monitoring Verbal Communication Time Management Organizational Skills Data Analysis Continuous Improvement Process Auditing

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Rawalpindi, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Oct 23, 2026

Posting Date:

Sep 22, 2026

Prime BPO

· 1001-1500 employees - Rawalpindi

Prime BPO & Telecommunications is a Business Process Outsourcing company that was established in 2015. The company has a clear vision to be the market leader and provide outstanding quality customer service for all our new and existing clients. The company stands better and is different with its employment and employees' personal development plan.