Posted Jul 10, 2026 354 views
Customer Support Executive (Night Shift)
P&S Logistics is seeking motivated and professional Customer Support Executives to join our growing call center team in Islamabad. We are looking for graduates with excellent English communication skills who are passionate about delivering outstanding customer service.
As a Customer Support Executive, you will be responsible for handling inbound customer inquiries, assisting clients with vehicle transport services across Australia, and ensuring every customer receives accurate information and a positive service experience. You will also maintain customer records, coordinate with internal teams, and resolve customer concerns efficiently while maintaining the highest standards of professionalism.
The ideal candidate is a confident communicator with strong problem-solving abilities, excellent phone etiquette, and a customer-first mindset. You should be comfortable working in a fast-paced environment, managing multiple inquiries, and collaborating with team members to achieve service excellence.
This is a full-time, office-based night shift position (3:00 AM – 12:00 PM). Candidates should possess basic computer skills and be willing to learn CRM software and internal systems. Previous experience in a call center or customer support role is preferred; however, fresh graduates with exceptional English communication skills, a positive attitude, and a willingness to learn are strongly encouraged to apply.
If you're looking to build a long-term career with an international logistics company that values professionalism, growth, and customer satisfaction, we'd love to hear from you.
Responsibilities
- Respond promptly and professionally to inbound customer calls, addressing inquiries and resolving issues with a focus on customer satisfaction.
- Maintain detailed and accurate customer records through efficient data entry and use of CRM software.
- Demonstrate strong problem-solving skills to handle complex customer situations calmly and effectively.
- Exhibit excellent English communication skills in both spoken and written form while interacting with customers and internal staff.
- Adhere to professional phone etiquette and maintain a positive and patient attitude during all customer interactions.
- Work the designated night shift hours consistently, demonstrating punctuality and reliability.
- Coordinate with team members and management to escalate unresolved issues and ensure timely resolution.
- Manage multiple customer inquiries simultaneously while maintaining high-quality service standards.
- Adapt to evolving company policies, procedures, and CRM tools to continuously improve service delivery.
- Work responsibly and professionally under pressure in a high-volume call center environment.
- Demonstrate a willingness to learn and improve customer support skills through training and feedback.
- Ensure reliable transportation and internet access to maintain consistent attendance and performance.
Skills
P&S Logistics
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