Specialist - Program Operations

Punjab Skills Development Fund

Lahore , Pakistan

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The Specialist - Program Operations at Punjab Skills Development Fund plays a critical role in managing and overseeing program operations to ensure effective delivery and compliance within the skills development sector, specifically technical and vocational education and training. To support the execution and day-to-day monitoring of PSDF-funded training contracts for assigned schemes and Training Service Providers (TSPs), in line with PSDF business rules and SOPs. The role verifies TSP deliverables (class commencement, trainee enrolment, attendance, assessment, completion and employment), processes TSP invoices and trainee stipend and final payment cases for recommendation, handles first-level queries and complaints from TSPs and trainees, conducts field visits, and maintains accurate data and periodic reports for the Assistant Manager / Manager Program Operations. This role is responsible for monitoring contracts and grants, verifying payments and deliverables of Training Service Providers, and addressing queries and complaints related to program execution. Excellent in MS Office and a solid understanding of CRM systems enhance the Specialists ability to maintain accurate data and generate insightful reports.

Responsibilities

Coordinate with assigned TSPs on day-to-day contract execution as per agreed guidelines, PSDF business rules and SOPs, and ensure timely delivery of deliverables.
Verify TSP deliverables, including class commencement, trainee enrolment and eligibility, attendance, assessment results, completion and employment / placement evidence.
Carry out comprehensive follow-up of employment reporting and conduct verifications for timely processing of final (employment-linked) payments.
Conduct pre- and post-contract evaluations and field visits of TSPs as assigned, and report findings and follow-up actions.

Process TSP invoices and trainee stipend cases in the system, check them against verified deliverables, and forward recommendations to the Assistant Manager within timelines.
Identify discrepancies in system-generated payment or service recommendations and refer them to the Monitoring team for rectification within the agreed TAT.
Respond to first-level queries and complaints from TSPs and trainees, including those received through the PSDF helpline and CRM; resolve them within TAT and escalate unresolved cases.
Coordinate with internal teams (Monitoring & Evaluation, Finance, MIS/IT) and external stakeholders for the smooth running of assigned schemes.
Prepare the quarterly coverage plan for capacity building of assigned TSPs and help deliver the planned sessions and visits
Maintain accurate and up-to-date records and data in BSS/CRM and contract files.
Prepare periodic monitoring reports, data analyses and presentations for management.
Implement the program operations framework and provide input to improve SOPs, monitoring tools and systems based on field experience.
Provide records and information needed for internal, external and donor audits.
Perform any other task assigned by the supervisor.

Skills

Communication Cross-functional Coordination Standard Operating Procedures Management Data Quality operations framework Deliverables Reporting Field Visit Coordination Stakeholder Management Data Management MS Office Grant Monitoring Payment Verification Complaint Handling Contract Monitoring Program Operations CRM

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

3 Years

Apply Before:

Nov 29, 2026

Posting Date:

Oct 28, 2026

Punjab Skills Development Fund

· 51-100 employees - Lahore

Punjab Skills Development Fund (PSDF) is a not-for-profit company set up under the Companies Ordinance 1984 by the Government of the Punjab in collaboration with Department for International Development UK. Established in 2010, it is a GBP 50 million training fund set up with the objective of financing 135,000 individuals by stimulating a market for training services. PSDF aims to provide quality skills and vocational training opportunities to the poor and vulnerable populations of all the 36 districts of Punjab in order to improve livelihood prospects for them. PSDF initiated its operations for the residents of four districts of southern Punjab i.e Bahawalpur, Bahawalnagar, Muzaffargarh and Lodhran. In 2016, PSDF’s geographical coverage expanded to all the districts of Punjab: Attock, Bahawalnagar, Bahawalpur, Bhakkar, Chakwal, Chiniot, Dera Ghazi Khan, Faisalabad, Gujranwala, Gujrat, Hafizabad, Jhang, Jhelum, Kasur, Khanewal, Khushab, Lahore, Layyah, Lodhran, Mandi Bahauddin, Mianwali, Multan, Muzaffargarh, Narowal, Nankana Sahib, Okara, Pakpattan, Rahim Yar Khan, Rajanpur, Rawalpindi, Sahiwal, Sargodha, Sheikhupura, Sialkot, Toba Tek Singh and Vehari. In these 36 districts, PSDF is pursuing its skills promotion efforts to achieve inclusive growth by focusing on employment intensive productive sectors. The Fund is providing resources to help private sector enterprises and partnerships develop and offer high quality vocational training courses. Through its multiple interventions, PSDF is also focusing on establishing a training market which responds to the training needs of individuals and various industrial sectors. Our funding and monitoring structures ensure responsiveness and quality of trainings from the private, public and not-for-profit training providers. It is important, however, to realize that PSDF is a funding body and not a planning or implementing agency. It aims to encourage efficient use of existing capital investments and assets to promote skills development through partnerships and innovative delivery methods.