Posted Jun 04, 2026 109 views
Recruit AI is looking for a dedicated International Helpdesk Support Representative to join its Information Technology department in Lahore. This full-time onsite role operates during US time zone hours, from 6 pm to 3 am, Monday through Friday. The representative plays a vital role in ensuring merchants receive exceptional service by managing their inquiries effectively and supporting payment terminal and POS system functionalities. With a strong emphasis on customer focus, attention to detail, and technical aptitude, this position supports the financial services infrastructure by maintaining transaction integrity and facilitating a seamless onboarding experience for new merchants.
The ideal candidate possesses robust communication and interpersonal skills, demonstrates proficiency in CRM and ticketing systems, and brings at least five years of experience in customer support within financial or merchant services environments. Reporting directly to the Director of IT Operations, this role requires problem-solving capabilities, the ability to prioritize tasks efficiently, and fluency in English. Although this role does not include team management responsibilities, the representative collaborates closely with sales teams and other stakeholders to enhance merchant satisfaction and operational excellence.
Responsibilities
- Respond promptly and accurately to customer service inquiries to ensure a positive customer experience.
- Manage and support merchant processes to uphold the accuracy and security of financial transactions.
- Maintain and update pricing and product information to support sales and operational teams.
- Collaborate with sales and onboarding teams to facilitate a smooth integration of new merchants into the platform.
- Identify and troubleshoot technical issues related to payment terminals and POS systems, providing effective solutions.
- Utilize CRM and ticketing systems to document, track, and resolve customer issues efficiently.
- Prioritize and complete daily tasks in alignment with department goals and customer needs.
- Communicate clearly and professionally in both written and verbal English to support international user base.
- Ensure compliance with company policies and industry regulations related to financial transaction processing.
- Provide feedback and insights to IT and operations leadership to improve support processes and customer experience.
Skills
Job Details
Recruit AI
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