Posted Dec 18, 2024 139 views
We are looking for a dynamic and enthusiastic Customer Handler & Social Media Advisor to join our team! If you have excellent communication skills, a passion for providing exceptional customer service, and a creative flair for managing social media platforms, this role is for you.
Key Responsibilities:
Customer Handling:
- Respond promptly and professionally to customer inquiries via phone, email, and social media channels.
- Address and resolve customer concerns, complaints, and feedback efficiently.
- Provide accurate information about products, services, and policies.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Social Media Management:
- Plan, create, and post engaging content across social media platforms to promote our brand and services.
- Monitor social media channels for comments, messages, and mentions, and respond in a timely manner.
- Analyze social media performance metrics and suggest improvements to boost engagement and reach.
- Stay up-to-date with trends in social media and implement innovative strategies to grow our online presence.
Collaboration:
- Work closely with the marketing team to align social media activities with overall marketing campaigns.
- Coordinate with other departments to ensure seamless communication and customer satisfaction.
Requirements:
- Proven experience in customer service or social media management (or a similar role).
- Strong verbal and written communication skills.
- Proficiency in social media platforms such as Facebook, Instagram, Twitter, LinkedIn, etc.
- Creativity, attention to detail, and the ability to multitask effectively.
- Basic knowledge of analytics tools to track performance.
- A proactive attitude and problem-solving mindset.
What We Offer:
- Competitive salary and benefits.
- A vibrant and collaborative work environment.
- Opportunities for professional growth and development.
Job Details
Reliance HR
.
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