Posted Nov 24, 2025 286 views
The Sales & Operations Manager will supervise the Sales Team (executives + interns) and the Customer Relationship Manager. This role is responsible for end-to-end sales process management, customer support coordination, documentation, and smooth operational workflow. This position directly reports to company directors and acts as the bridge between management and all non-technical departments.
Key Responsibilities
1. Team Leadership & Management
Assign tasks, set daily/weekly KPIs, and ensure timely follow-ups.
Conduct training, coaching, and performance reviews.
Ensure sales team follows SOPs, scripts, and lead handling guidelines.
2. Sales Operations
Manage the complete sales funnel: Lead → Demo → Follow-up → Closing → Onboarding.
Ensure all leads from social media campaigns are responded to promptly.
Track demos, conversions, customer queries, and campaign performance.
Coordinate with the marketing team for campaigns, targeting, and ad planning.
Prepare quotations, proposals, and agreements for clients.
3. Customer Relationship & Support
Oversee CRM activities including onboarding, customer calls, and documentation.
Ensure customer issues are recorded and resolved through coordination with technical teams.
Maintain renewal reminders, support logs, and customer satisfaction records.
Build long-term relationships with existing customers to reduce churn.
4. Operational Documentation & Reporting
Maintain all customer files, agreements, invoices, and communication logs.
Prepare weekly & monthly reports on:
Sales performance
Lead conversion
Customer feedback
Subscription renewals
Support issue status
Implement new processes to improve efficiency and communication.
5. Process Improvement & Strategy
Develop SOPs for sales, onboarding, and customer support.
Identify gaps in processes and propose improvements.
Support directors in business planning and expansion strategy.
Ensure consistent brand tone in all communication and presentations.
Job Details
InnovExcell (Pvt.) Ltd Islamabad
pInnovExcell (Pvt.) Ltd is a software development company that solves customer problems with the latest software technologies, InnovExcell private limited pioneers in educational software development and service providing/p
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