Customer Support Executive

Scaleup Connect

Posted 5 days ago 14 views Report Job

PKR. 70,000 - 70,000/Month

Location: Lahore, Pakistan
Job Type: Full-Time
Working Hours: 7:00 PM – 4:00 AM
Working Days: Monday – Friday
Experience: 1–2 Years

Job Overview

We are seeking a proactive and target-oriented International Customer Support Executive to join our Business Development team.

The SR will focus on identifying potential clients, initiating conversations, qualifying leads, understanding prospect requirements, and creating new sales opportunities. The role involves outbound calling, lead follow-ups, objection handling, and scheduling qualified appointments for the sales team.

The ideal candidate should be confident in communicating with prospects, have strong follow-up skills, and be comfortable working in a performance-driven sales environment.

Responsibilities

Qualify potential leads based on defined criteria to ensure suitability.
Follow approved sales scripts and communication guidelines to maintain consistency.
Handle initial questions and objections professionally to foster customer trust.
Maintain accurate and up-to-date records of calls, customer interactions, and prospect status.
Update lead information and sales progress within the CRM system promptly and accurately.
Conduct timely follow-ups with prospective customers to advance sales opportunities.
Achieve daily and monthly outreach targets to contribute to business growth.
Manage and support a team of two customer support associates to ensure effective operations.
Train and guide team members in cold calling techniques and CRM usage.
Utilize call center software and Salesforce CRM to enhance lead management efficiency.
Collaborate with other departments to escalate complex customer issues when necessary.
Continuously improve product knowledge and sales techniques to maximize conversion rates.
Resolve customer concerns empathetically while maintaining a professional demeanor at all times.
Monitor team performance and provide feedback to improve results and customer satisfaction.
Participate in team meetings and share insights to develop better customer interaction strategies.