Senior ICT Officer

The Senior ICT Officer is responsible for the design, implementation, security and day-to-day administration of the organization's information and communication technology infrastructure, including networks, servers, systems and end-user support across the head office and field/health facility locations. This role also manages the inventory, lifecycle and record-keeping of IT and medical equipment assets. This role ensures reliable, secure and well-documented ICT services that support program delivery, builds the ICT capacity of field staff, and ensures organizational compliance with ICT and data-security policies.

• Asset Management:

• Maintain an accurate inventory of IT assets, including hardware, software, and licenses. Also maintain the record of medical equipment.
• Monitor asset lifecycle from acquisition to disposal, ensuring compliance with organizational policies and procedures.
• Conduct regular audits and reconciliations of IT & medical equipment.

• Network & Infrastructure Management:

• Design, configure, administer and monitor the organization's LAN/WAN, Wi-Fi, firewalls, servers and internet connectivity at HO and field/health facility locations.
• Ensure maximum uptime of ICT infrastructure through proactive monitoring, maintenance and timely troubleshooting.
• Manage internet, VSAT/telecom links and connectivity vendors, including performance and contract review.

• Systems Administration & Security:

• Administer servers, domain/active directory, email and cloud-based systems, user accounts and access rights.
• Implement and enforce IT security measures including antivirus, firewalls, data encryption, backups and access controls to safeguard organizational data.
• Conduct regular data backups and test disaster recovery/business continuity procedures.
• Monitor systems for security incidents, vulnerabilities and unauthorized access, and respond/escalate promptly.

• User Support & Helpdesk:

• Provide first- and second-line technical support to staff at HO and field offices on hardware, software, network and system issues.
• Maintain a helpdesk/ticketing log of ICT issues, resolutions and turnaround time.
• Install, configure and maintain desktops, laptops, printers, scanners and other ICT peripherals.

• Software & Applications Management:

• Manage installation, licensing, updates and troubleshooting of operating systems, productivity software and organizational applications (e.g. ERP/Odoo, email, database systems).
• Coordinate with software vendors/consultants on system upgrades, bug fixes and new deployments.
• Support digitization and document management initiatives, including scanning and secure electronic filing.

• Policy, Documentation & Compliance:

• Develop, update and enforce ICT policies, SOPs and user guidelines in line with organizational and donor requirements.
• Maintain accurate ICT asset inventory, network diagrams, system documentation and configuration records.
• Ensure ICT procurement and system changes follow approval procedures and are properly documented.

• Capacity Building & Field Support:

• Visit field/health facility locations periodically to assess ICT needs, resolve persistent issues and train staff on ICT systems and good practices.
• Build the capacity of field-based staff on basic troubleshooting, data security and correct use of ICT equipment and software.

• Reporting & Coordination:

• Prepare periodic reports on ICT infrastructure status, incidents, asset inventory and helpdesk performance for management.
• Coordinate with Logistics, Finance and Program teams to ensure ICT needs of ongoing projects and donor visits are met on time.

Liaise with external ICT vendors, service providers and consultants as required.

Safeguarding & Code of Conduct

• Uphold and promote the Code of Conduct, safeguarding, and Protection from Sexual Exploitation and Abuse (PSEA) and child safeguarding policies.
• Foster a safe, respectful, and inclusive working environment and ensure all team members understand and comply with safeguarding obligations.