Patrol Pump Manager

The Patrol Pump Manager at Shell Retailer leads the daily operations and management of patrol pump stations, ensuring optimal performance and customer satisfaction. This role requires overseeing operational activities, managing a dedicated team of 25 personnel, and implementing strategies to enhance the efficiency and reliability of services provided. The manager ensures compliance with safety standards and handles both administrative and operational responsibilities effectively. The ideal candidate holds a bachelor's degree and demonstrates proficiency in office software and presentation tools such as PowerPoint. With a minimum of five years of relevant experience, the Patrol Pump Manager must excel in optimizing operational efficiency, coordinating team efforts, and driving continuous improvements. Strong leadership skills combined with a strategic mindset enable the manager to meet the company's objectives and support growth initiatives.
Responsibilities

Manage and supervise a team of 25 staff members, providing guidance, training, and performance evaluations to ensure a high-performing workforce.
Oversee the daily operations of patrol pump stations, ensuring smooth and efficient functioning of all services and systems.
Develop, implement, and monitor operational procedures to optimize efficiency, reduce downtime, and improve service quality.
Maintain compliance with health, safety, and environmental regulations to guarantee a safe working environment for the team and customers.
Coordinate maintenance and repair activities for pumps, fuel dispensers, and related equipment to minimize disruptions.
Prepare and deliver regular reports on operational performance, staff productivity, and resource utilization to senior management.
Utilize office software and PowerPoint to create presentations, operational plans, and performance reviews that support decision-making processes.
Collaborate with other departments such as procurement, finance, and customer service to align operations with company goals and enhance overall performance.
Manage inventory levels and ensure the availability of necessary supplies and fuel products at all times.
Identify opportunities for process improvements and innovation to drive continuous operational excellence.
Handle customer inquiries and complaints professionally, ensuring timely resolution and maintaining high customer satisfaction levels.
Plan and control budgets related to the station operations, including labor, maintenance, and other operational costs.