Manager Compliance & Process Improvement (Cash & Panel)
Shifa International Hospital Ltd
Islamabad , Pakistan
Posted Apr 03, 2024 749 views
- Manage and lead the team for ensuring compliance and monitoring with the performance KPIs, establishing metrics to track progress, data collection and reporting systems
- Develop and manage a systematic mechanism for conducting audits of current processes to identify areas for improvement & automation
- Develop and manage the process of evaluating employee performance and providing training, coaching, and feedback on job performance
- Identify the need for process optimization and automation for enhancing process efficiency and reducing waiting time to enhance patient experience across all the touchpoints related to Admission & Discharge processes for both Cash and Panel patients
- Strengthen and monitor the front-end processes to ensure implementation of standardized service operations, i.e., Financial counseling, admission instructions, panel approvals, room categories, documentation and consents, etc.
- Develop and manage the system to document and resolve queries of the panel institutions, which includes but are not limited to; Approval documentation and extensions, charge master, billing/ invoicing, etc.
- Continuously update patient billing policy and processes to further standardize the practices, on-going process automation, conducting periodic audits, and training and development of Billing pool
- Design and implement processes to improve cash flow through timely and effective collection of receivables
- Plan, evaluate, implement and continuously improve all aspects of credit & collection functions and processes
- Define, implement & monitor collections mechanism - Track progress weekly, monthly and quarterly against set collection targets and benchmark performance across teams.
- Analyze panel service rates and periodic reviews, service utilization, cost structure, etc., to ensure over-all viability and sustainability of service provisioning
- Evolve a service driven culture within the departmental functions, leading to prompt & efficient resolution of customer issues/ service requests through streamlined processes.
- Ensure provision of services to the panel companies at the terms and conditions prescribed by the hospital.
- Manage and govern the collection and recovery teams at an optimal level
Job Details
Shifa International Hospital Ltd
Shifa International Hospitals Ltd. Islamabad is a 600+ secondary and tertiary healthcare facility, offering quality services to the local as well as international patient communities for over 25 years. The prestigious JCI accreditation has further strengthened our commitment and focus towards quality and patient safety. The hospital provides comprehensive diagnostic & treatment services in 35 plus clinical specialties under supervision of more than 200 Internationally Experienced & Fellowship Trained Consultants (The largest number of US and EU qualified Physicians and Surgeons under one roof in Pakistan).
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