Customer Sales Repersentative

Spcommunication seeks a confident and motivated Customer Sales Representative to join our US-based operations. This role primarily involves handling voice communications with customers and leads across North America during US business hours. The ideal candidate will have excellent spoken English skills and experience working in customer-facing roles, particularly during US night shifts. They must maintain a professional and persuasive tone during all interactions, ensuring superior customer service and satisfaction. Strong communication and sales negotiation skills are essential to succeed in this position. The Customer Sales Representative manages inbound and outbound calls using VoIP systems to assist customers with order inquiries, tracking, product details, and issue resolution. The representative is also responsible for accurately documenting call details and outcomes. Although this role does not include team management, the candidate will contribute significantly to the overall success of the sales and customer service department by maintaining high-quality customer interactions and meeting or exceeding performance targets.
Responsibilities

Conduct inbound and outbound calls using VoIP systems, including platforms like OpenPhone and RingCentral, to connect with customers and leads across North America.
Assist customers by answering questions related to order inquiries, tracking status, product features, and resolving any issues efficiently and professionally.
Maintain a polite, professional, and persuasive tone in all customer communications to build strong customer relationships and enhance sales opportunities.
Record call outcomes, customer interaction details, and any relevant notes accurately within internal systems to ensure information is up-to-date and available for follow-up.
Address and manage customer objections effectively by listening attentively and employing strong objection handling techniques.
Collaborate with the sales and customer support teams to provide feedback on customer needs and common concerns to improve service delivery.
Adhere to company policies and guidelines, ensuring compliance with customer service standards and data protection regulations.
Continuously update skills and knowledge related to product offerings and market trends to provide accurate information and maximize sales potential.
Engage customers with a customer-centric approach that prioritizes satisfaction and fosters long-term loyalty.
Maintain punctuality and reliability during assigned US business hours, adapting to work schedule requirements as necessary.