Travel Consultant

Starlink Travels is seeking a skilled Travel Consultant with at least one year of experience to join our dynamic team. The ideal candidate demonstrates strong expertise in Global Distribution Systems (GDS) like Amadeus, Sabre, and Travelport Galileo and delivers excellent customer service in travel booking and reservations. The role involves managing a team of 2 persons, ensuring smooth workflows for airline ticketing, exchanges, and refunds, and providing knowledgeable travel advice to clients. This position requires good knowledge of GDS systems to efficiently handle reservations and enhance client satisfaction. As a Travel Consultant at Starlink Travels, you will be responsible for guiding customers through travel options, facilitating bookings, and managing all aspects of travel arrangements. In addition to booking airline tickets and managing reservations, you will lead your small team to maintain high service quality and operational efficiency. This role demands strong organizational skills, attention to detail, and the ability to resolve customer issues quickly and effectively while using GDS platforms as central tools for managing reservations and itineraries.
Responsibilities

Manage travel bookings and reservations using Amadeus, Sabre, and Travelport Galileo GDS platforms to ensure accuracy and timely service.
Provide excellent customer service by understanding client needs, offering suitable travel options, and resolving inquiries or issues promptly.
Handle airline ticketing, including issuing tickets, exchanges, and refunds in accordance with airline policies and workflows.
Coordinate and supervise a team of 2 travel consultants to ensure efficient daily operations and consistent adherence to quality standards.
Maintain in-depth knowledge of GDS functionalities and updates to optimize reservation management and travel solutions.
Process ticket exchanges and refunds accurately while following procedural guidelines and maintaining comprehensive documentation.
Assist clients with itinerary changes, special requests, and travel related documentation to ensure a smooth travel experience.
Collaborate with airlines, hotels, and other travel service providers to secure best rates and availability for customers.
Train and mentor team members to improve GDS proficiency, customer service skills, and overall job performance.
Monitor and track reservations, cancellations, ticketing deadlines, and payments to avoid errors and delays.
Ensure compliance with all travel industry regulations and company policies in every transaction and customer interaction.
Stay informed about travel restrictions, visa requirements, and emerging trends to provide accurate and current travel advice.
Generate reports related to bookings, sales, and team performance for management review and continuous improvement.
Handle complex travel requests and provide customized travel solutions consistent with customer preferences and budget.