Student Success Representative

Health Tech Academy, a US-based startup focused on affordable and flexible online healthcare training, is seeking a Student Success Representative to join their fully remote team. The Academy’s mission is to prepare graduates with the skills needed for immediate employment by combining hands-on and online learning supported by dedicated instructors. This full-time position operates Monday through Friday, from 8 am to 5 pm US Central Time, and centers on delivering exceptional student support to ensure successful completion of training programs.

Key Responsibilities
Collaborate closely with the product team to support daily operational activities. Identify and resolve student issues related to their classes, addressing concerns promptly and effectively. Respond to student inquiries through calls, chats, and emails, providing guidance and support throughout their educational journey. Work cross-functionally with various teams and management to address student questions and challenges. Manage non-technical inquiries and deliver general customer service related to program participation. Assist the Sales team with backend tasks and requests as needed. Maintain up-to-date knowledge of all Health Tech Academy programs, including course materials and policy changes. Manage student records by updating profiles using CRM and other tools, processing requests in line with registration, rescheduling, and attendance policies. Coordinate with external partners and vendors when necessary. Issue appropriate documentation during student registration processes. Collect and report data on complaints and issue trends to support continuous improvement efforts.

Required Qualifications
Bachelor’s degree or higher is required. Candidates should have 2-3 years of experience in student support, customer service, or technical support roles. Proficiency in computer use and Microsoft Office applications is essential. Excellent verbal and written communication skills in English are necessary. Strong problem-solving skills with a proven ability to resolve complex customer or internal issues are required. A demonstrated passion for customer service and helping others is important. Candidates must be able to collaborate effectively with diverse teams and departments. Strong organizational and time management skills are needed to manage multiple tasks in a fast-paced environment. Experience using CRM systems and other relevant software tools is expected.

Preferred Qualifications and Benefits
While specific benefits are not detailed, this role offers the flexibility of remote work and the opportunity to contribute to an innovative healthcare education startup dedicated to impactful outcomes. Candidates who thrive in dynamic environments and are motivated by supporting student success will find this position rewarding. Applicants should be prepared to discuss their experience with international on-call support roles, current and expected salary, and availability to join.

This role supports Health Tech Academy’s commitment to accessible and flexible education solutions by providing vital support to students throughout their training programs.