Administrative and Customer Support Executive

Superline Marketing is seeking a dedicated Administrative and Customer Support Executive with at least 2 years of experience to join our team. This role involves managing client communications, preparing accurate quotations, handling invoicing and billing tasks, and delivering exceptional customer support through multiple channels. The candidate must have strong organizational skills and the ability to multitask efficiently. This position is ideal for someone who thrives in a dynamic environment and has a commitment to enhancing customer satisfaction while supporting internal teams. The successful candidate will be responsible for maintaining clear and professional email correspondence, managing the delivery status of client orders, and coordinating with finance and sales departments to ensure accurate and timely processes. Although this role does not involve managing a team, it requires excellent communication skills and the ability to resolve customer inquiries and issues independently, reflecting the companys commitment to service excellence and operational efficiency.
Responsibilities

Prepare and deliver accurate quotations promptly to clients while collaborating with the sales team to clarify pricing and product details.
Manage incoming and outgoing email communications, respond to client inquiries professionally, and maintain a well-organized email system for tracking purposes.
Offer responsive and courteous customer support across different communication channels, addressing concerns, resolving complaints, and ensuring customer satisfaction.
Handle incoming phone calls professionally and assist customers with their questions, while making outbound calls for follow-ups and confirmation as needed.
Generate and send client invoices promptly, verify payment information, and coordinate with the finance team to maintain billing accuracy.
Track and monitor delivery progress of clients orders, update clients on delivery status regularly, and address any concerns related to shipment delays or issues.
Maintain detailed records and data management systems to support administrative and customer service functions, ensuring accuracy and data integrity.
Utilize accounting software, email platforms, and MS Office tools, especially Excel and PowerPoint, to streamline daily administrative tasks.
Prioritize multiple duties effectively while maintaining a high level of attention to detail, problem-solving skills, and a customer-oriented focus.
Work independently to manage communication and administrative processes without team supervision, demonstrating reliability and decision-making capabilities.