Service Manager

Suzuki Multan City Motors is seeking an experienced Service Manager to oversee and enhance its automotive service operations. The ideal candidate holds a Bachelors Degree or Diploma in Automotive or Mechanical Engineering and brings over five years of experience in automotive after-sales or service operations. This role demands strong knowledge of vehicle maintenance, diagnostics, and repair, combined with hands-on experience managing workshop and service teams. The Service Manager leads a team of 30 persons, ensuring high-quality service delivery while maintaining excellent customer relations and meeting the organizations service performance targets. This position requires excellent leadership, communication, and customer handling skills to foster a productive and customer-centric service environment. The Service Manager takes full responsibility for all aspects of workshop management, including service quality, warranty processes, and key performance indicators. The successful candidate will exhibit strong problem-solving and decision-making abilities to address service challenges effectively and promote continuous improvement in operational efficiency. Prior experience in an automotive dealership will be preferred, reinforcing the candidate's ability to navigate the unique demands and standards of the automobile service industry. Offering a competitive salary based on experience and qualifications, Suzuki Multan City Motors invites professionals ready to contribute to its commitment to exceptional automotive service.
Responsibilities

Manage and supervise daily workshop operations, ensuring efficient workflow and timely service delivery.
Lead, mentor, and motivate a service team of 30 persons to achieve set performance goals and maintain high service quality standards.
Develop and implement service procedures and policies aligned with company standards and customer expectations.
Oversee vehicle maintenance, diagnostic processes, and complex repairs to guarantee customer satisfaction and adherence to manufacturer guidelines.
Monitor key service performance indicators (KPIs) to track and improve service department efficiency and customer experience.
Coordinate warranty claim processes and ensure compliance with all warranty guidelines and regulations.
Handle customer inquiries and complaints professionally, resolving issues to maintain strong customer relationships.
Collaborate with other departments such as sales and parts to streamline service operations and enhance overall dealership performance.
Ensure all safety and environmental regulations are followed within the workshop.
Implement continuous training and development programs for service staff to upgrade their technical knowledge and skills.
Prepare regular reports on workshop performance, customer feedback, and staff productivity for senior management review.
Manage inventory of tools, equipment, and spare parts needed for workshop operations.
Analyze service trends and customer feedback to identify areas for service enhancement and operational improvement.