Virtual Assistant Manager Automotive Lead Operations

The ideal candidate must have strong organizational skills and proficiency with lead management tools such as DealerCenter CRM and Google Sheets while possessing proven people management capabilities. Responsibilities include overseeing lead quality, verifying data entry, analyzing key performance indicators, and coaching team members to enhance customer interactions and lead conversion rates. The manager will also maintain comprehensive daily reporting and support the dealerships sales process by consistently producing qualified leads from online inquiries. Experience in the automotive industry, Facebook Marketplace, and managing virtual teams remotely will be highly advantageous. This role requires someone who takes full ownership of day-to-day activities and continually improves team performance through clear communication, coaching, and operational oversight.
Responsibilities

Manage and supervise a remote team of 5 virtual assistants during Houston business hours to ensure efficient lead-generation operations.
Monitor and maintain rapid response times for Facebook Marketplace conversations, stepping in to assist with high lead volume as necessary.
Oversee the collection of complete customer information, including names and valid phone numbers, to ensure valid lead qualification.
Verify accuracy and completeness of lead entries in DealerCenter CRM and ensure reconciling records with Google Sheets lead trackers daily.
Audit a sample of conversations per VA to assess response quality, contact information collection, and adherence to company standards.
Coach and provide feedback to virtual assistants to resolve recurring performance issues and improve customer engagement.
Identify, escalate, and resolve operational issues proactively to maintain seamless lead-to-sale workflows.
Track and report key performance indicators such as lead capture rates, response times, duplicate lead occurrences, and salesperson assignments.
Ensure smooth handoff of qualified leads from virtual assistants to dealership salespeople, monitoring subsequent follow-up and appointment setting.
Produce end-of-day operational reports for ownership summarizing team performance, issues resolved, and key data insights.
Ensure compliance with standard operating procedures, quality assurance protocols, and documented processes across all lead operations.
Handle or escalate difficult customer queries and provide solutions promptly to maintain high customer satisfaction levels.
Maintain up-to-date knowledge of tools and systems such as Google Sheets, DealerCenter CRM, and Facebook Marketplace account management.
Support onboarding and training initiatives for new virtual assistants to maintain team quality and performance standards.
Manage multiple operational tasks simultaneously with strong attention to detail and multitasking abilities to ensure no lead or data point is overlooked.

Skills

Google Sheets Spoken & written English Facebook Messenger Remote Team Management Listing operations Account Health Management Facebook Marketplace Account Onboarding KPI reporting experience Appointment-setting Experience Lead-generation Experience DealerCenter CRM Experience Facebook Marketplace Experience Automotive Dealership Experience Quality Assurance KPI Tracking Data Entry Attention to Detail CRM Management Lead Management Customer Service Virtual Assistant Management Performance Reporting Conversation Auditing Employee coaching Problem Solving Multitasking Team Management Strong Written English Verbal Communication Process Management SOP Compliance

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Houston, USA

Gender:

Male

Minimum Experience:

1 Year

Apply Before:

Oct 21, 2026

Posting Date:

Sep 20, 2026

TEXANRPMAUTO

· 11-50 employees - Houston

We are a Houston-based automotive dealership focused on connecting customers with quality vehicles through a fast, organized, and customer-focused sales process. A major part of our growth comes from digital lead generation through Facebook Marketplace and other online channels, where speed, accuracy, and consistent follow-up are extremely important. Our operation is built around structured systems rather than guesswork. Incoming customer inquiries are handled by a trained virtual assistant team, qualified leads are entered into DealerCenter CRM, and each lead is tracked through the sales process using clear reporting and performance standards. We are building a high-performance remote team that values accountability, communication, attention to detail, and strong execution. Our goal is to create a scalable lead-generation system that consistently produces real opportunities for our dealership sales team while maintaining a professional experience for every customer.