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Office Secretary

The Skin Clinic Unverified

Karachi , Pakistan

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Posted Jun 18, 2026 208 views

PKR. 50,000 - 50,000/Month

The Office Secretary at The Skin Clinic plays a vital role in managing day-to-day clinic operations and providing comprehensive administrative support. This role involves assisting patients with guidance, managing appointment scheduling, and maintaining accurate patient records and clinic documentation to ensure smooth operation. The Secretary acts as the first point of contact, welcoming patients warmly and attending to all phone calls, messages, and inquiries with professionalism and care. A key responsibility is coordinating closely with doctors and clinic staff to facilitate seamless communication and workflow within the clinic. This position requires oversight of billing processes, including managing payments and receipts, to maintain financial accuracy. The Office Secretary also manages clinic correspondence and performs various administrative tasks to uphold a professional and friendly environment for patients. The role includes managing a small team of one person, requiring teamwork and leadership to ensure efficient service delivery and patient satisfaction in a busy clinical setting.
Responsibilities

  • Manage all clinic operations and assist patients by providing clear guidance and support.
  • Schedule, confirm, and manage patient appointments to optimize clinic workflow and reduce waiting times.
  • Attend and respond promptly to all phone calls, messages, patient queries, and other communication channels.
  • Welcome patients at the reception, offering professional and friendly assistance ensuring a positive first impression.
  • Maintain and update patient records, clinic files, and documentation accurately while adhering to privacy and confidentiality regulations.
  • Coordinate daily activities and communication between doctors, nurses, and administrative staff to streamline clinic operations.
  • Handle billing procedures including invoicing, payment processing, and issuing receipts with accuracy and integrity.
  • Manage clinic correspondence, including incoming and outgoing mail, emails, and other forms of communication.
  • Ensure the reception area and patient waiting spaces are well-maintained, clean, and offer a professional atmosphere.
  • Oversee a team member by providing guidance, support, and delegating daily tasks to maintain smooth operation.
  • Implement and maintain document management systems to improve accessibility and organization of clinic records.
  • Assist with managing and updating telephone communication systems to facilitate efficient patient and staff interactions.
  • Promote excellent customer service standards to enhance patient experience and satisfaction.

Skills

Document Management Systems Interpersonal Skills Organizational Skills Time Management Conflict Resolution Scheduling Software Team Management Document Preparation Record Keeping Customer Service Telephone Etiquette Telephone communication Professional communication Manage Clinic Operations Assist with Patient Guidance patient appointments and scheduling attend phone calls messaging inquiries patient queries Reception Assistance Maintain patient records Handle Billing Manage clinic correspondence

Job Details

Job Channel:
Women Jobs
Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
Karachi, Pakistan
Gender:
Female
Minimum Experience:
2 Years
Apply Before:
Jul 18, 2026
Posting Date:
Jun 18, 2026

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