E-commerce and Marketplace Executive

Universal Rags seeks an enthusiastic and detail-focused E-commerce and Marketplace Executive to join their team and manage product listings on the Fleek marketplace. This role is ideal for someone at the start of their career wanting to gain hands-on experience in marketplace management and e-commerce operations. The executive will oversee a team of 10 persons, coordinating efforts to keep product listings accurate, visually appealing, and timely updated to maximize sales and customer satisfaction. This position requires close collaboration with various departments to ensure the marketplace presence aligns with brand standards and operational goals. The candidate will handle several key aspects such as creating and maintaining product listings, managing inventory visibility, overseeing buyer communications, and tracking marketplace data using Excel or Google Sheets. Basic photo editing skills and an interest in fashion, especially secondhand and upcycled clothing, will support the roles responsibilities. Universal Rags offers on-the-job training for platform-specific processes with opportunities for career advancement into broader e-commerce and operational roles as the business evolves.
Responsibilities

Create, update, and optimize product listings on the Fleek marketplace, including accurate titles, detailed descriptions, competitive pricing, high-quality photos, and precise inventory counts.
Upload new product samples and inventory as they become available, working closely with the team to gather product photos and relevant details.
Monitor daily inventory levels and ensure product listings reflect current stock accurately to prevent overselling or stockouts.
Maintain a clear and organized log or tracker of all listings, orders, and buyer communications using Excel or Google Sheets to support performance analysis and order tracking.
Coordinate and lead a team of 10 individuals involved in marketplace tasks, fostering effective communication and teamwork to achieve departmental goals.
Respond professionally and promptly to buyer inquiries, handling communication with clear and polite written English to enhance customer satisfaction.
Apply basic photo editing techniques such as cropping and light retouching to enhance product imagery and attract potential buyers.
Develop an understanding of buyer behavior through familiarity with e-commerce platforms and social media, using these insights to improve listing effectiveness.
Collaborate with marketing and product teams to ensure the consistency of brand messaging and listing style across the marketplace.
Continuously learn and adapt to marketplace trends and platform changes, following direction carefully to meet the companys branding and quality standards.
Support the growth and evolution of the e-commerce department by embracing new responsibilities and expanding skill sets.