E Commerce Manager

V Surfaces is seeking an experienced E Commerce Manager to oversee and optimize the companys online sales channels. The successful candidate will manage all aspects of e-commerce operations, leading a team of four professionals to ensure smooth order processing, accurate product listings, and effective handling of customer inquiries. This role requires close collaboration with the performance marketing team, warehouse personnel, and couriers to deliver an exceptional shopping experience and maximize online sales performance. The E Commerce Manager will also be responsible for monitoring key performance indicators such as sales, conversion rates, and returns, using insights from digital marketing efforts including search engine optimization, social media, and email campaigns. With a required experience of at least two years, the ideal candidate will bring strong skills in managing e-commerce platforms like Shopify, analyzing Google Analytics data, and driving effective advertising strategies to increase the companys online presence and growth.
Responsibilities

Manage day-to-day e-commerce operations including order processing, inventory management, and product listings to ensure accuracy and availability.
Lead and coordinate a team of four members to achieve operational goals and maintain high levels of customer satisfaction.
Collaborate with the performance marketing team to plan and implement digital marketing campaigns including social media advertising and email marketing.
Monitor and analyze online sales performance using Google Analytics and other tools to identify trends and opportunities for improvement.
Oversee promotions and discount strategies to drive sales growth while maintaining profitability.
Ensure timely coordination between warehouse, couriers, and customer service teams to deliver seamless order fulfillment and handle returns efficiently.
Maintain accurate records of sales, stock levels, and returns to support business decision-making.
Implement search engine optimization best practices to improve website visibility and drive organic traffic.
Manage Shopify platform activities, including updating product details, pricing, and website content.
Respond promptly to customer queries and provide solutions to enhance the overall customer experience.
Continuously analyze and report on key performance indicators to senior management to support strategic planning.