Posted May 15, 2026 344 views
Vivo Pakistan is seeking a dedicated Call Center Officer with excellent customer service and communication skills to join our team. This role requires an individual who can effectively listen to customer inquiries, resolve issues promptly, and provide accurate information to enhance the customer experience. The ideal candidate has at least one year of experience in call handling environments and possesses strong skills in MS Excel along with a minimum of a Bachelor's degree. This position focuses primarily on direct interaction with customers to address their needs, ensuring high-quality service without team management responsibilities.
Responsibilities
We're seeking a resource proficient in handling Hotline, Online/SM, and Live Chat to engage with our current customers. This role involves addressing pre-sales and after-sales inquiries, complaints, and suggestions to enhance our products.
The ideal candidate should be customer-focused, skilled in meeting user demands, and knowledgeable about when to escalate issues. They should uphold high service standards and respond promptly to customers across online platforms.
Candidates should have at least one year of experience in a call center environment, managing Hotline, live chats and interacting on social media.
Vivo Pakistan
vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide. *"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.
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