Office Salesman Handle customer on Whatsapp and Phone Call

Z.S. Fabrics is seeking an experienced Office Salesman to manage customer interactions primarily through WhatsApp and phone calls. The ideal candidate maintains strong relationships with customers, effectively communicates product updates, and supports customers in selecting suitable products. This role focuses on customer relationship management, follow-up activities, and order booking, while stock, packing, delivery, and marketing operations are managed by the company. The salesperson should be honest, responsible, punctual, and committed to long-term work with a family-oriented environment. The Office Salesman does not manage a team but acts as a crucial link between the customers and the company by ensuring consistent follow-ups and providing exceptional customer service. The role requires good command over WhatsApp Business tools and phone etiquette to ensure smooth communication, record maintenance, and timely order processing. Continuous improvement and dedication to enhance performance are highly valued to contribute effectively to the growth of Z.S. Fabrics.
Responsibilities

Maintain regular contact with the companys customers through WhatsApp and phone calls.
Send updates to customers regarding new brands and product offerings.
Maintain accurate customer records and perform timely follow-ups.
Build and nurture long-term relationships with customers to enhance loyalty.
Prepare and send bills to customers upon receiving orders.
Assist customers in selecting suitable products and support the sales process.
Use WhatsApp Business tools efficiently to manage customer communication and order tracking.
Ensure effective phone etiquette during all customer calls to promote a professional image.
Manage order processing and ensure all customer requests are handled promptly.
Report sales activities regularly and document customer interactions for management review.
Demonstrate honesty, responsibility, and hard work by arriving on time and adhering to company guidelines.
Respect senior staff, accept constructive feedback, and show willingness to learn and improve job performance.
Maintain high ethical standards and courteous communication with customers at all times.
Focus on achieving customer-development projects to increase salary and earning opportunities through commission.
Commit to a disciplined working schedule, including adherence to personal and company values.