We are looking to recruit Personal Injury Claims Manager to head up a team of current Case Handlers and help to expand it in the nearest future.

Commision: 1,000 rupees per claim signed.

Roles & Responsibilities:

  • Recruit, manage, motivate and develop a team of personal injury claims handlers.
  • Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction.
  • Ensure excellent customer service is delivered to and on behalf of our Clients.
  • Monitor communication with customers and service providers ensuring that all established standards are met or exceeded.
  • Act as a contact point for clients on a day to day basis.
  • Ensure a team achieves an average elapsed time for open claims of at least their target level.
  • Ensure complaints are handled efficiently and effectively.
  • Ensure telephone call backs are dealt with on due date.
  • Support the team to accomplish their tasks and priorities.
  • React quickly to ever changing demands posed by incoming workload.
  • Assisting with credit hire claims and general queries.
  • Lead by example in identifying and achieving continual quality, business and performance improvement opportunities.
  • Develop team members to their full potential and organise their training needs.
  • Run 1-2-1's, team meetings and monthly performance reviews.
  • Carry out 2 quality audits a week on each handler.
  • Proactively identify and address poor performance issues, advising on scope for improvement, enforcing effective discipline and ensuring a clear development plan exists for all employees within the team.
  • Manage absence e.g. return to work interviews, holiday allocation.
  • Continually improve employee satisfaction.

Required Skills & Experience:

  • Proven track record of managing a personal injury team essential.
  • Proven track record of managing resources to optimise the balance between service delivery and operational efficiency.
  • Strong Insurance / PI / Motor claims knowledge and understanding of Regulatory Compliance.
  • Evidence of coaching and developing people.
  • The ability to manage processes and procedures.
  • A forward thinking leader that sets a positive example.
  • Ability to utilise IT for maximum advantage.
  • Problem solving ability.

We offer top rates for the right candidate and career opportunities.

Please apply NOW if you match the above description.

Job Type: Full-time

Job Location:

  • Lahore, Pkaistan 

Required education:

  • Bachelor's

Required experience:

  • Management: 5 years
  • Personal Injury Sector: 5 years

Required licence or certification:

  • Driving Licence
  • Proof of Address 

مہارتیں

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
Model Town, لاہور, پاکستان
جنس:
مرد
عمر:
25 - 55 سال
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
5 سال (Must have managerial experience and meeting targets.)
اس سے پہلے درخواست دیجیۓ:
نومبر ۲۸, ۲۰۱۷
تاریخِ اِشاعت:
اکتوبر ۲۷, ۲۰۱۷

AA Legal Line Limited

وکلاء کے ادارے / قانونی · 51-100 ملازمین - لاہور

Telesales Outbound Centre.

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں
I found a job on Rozee!