Team Leadership and Management:

  • Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
  • Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
  • Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
  • Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.

Operational Excellence:

  • Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
  • Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
  • Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.

Client Relationship Management:

  • Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
  • Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
  • Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.

Process Improvement and Innovation:

  • Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
  • Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
  • Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Job Specification:

  • Master’s degree
  • 5+ Years post-education experience


  • Permanent Position
  • 2 Rotational Off days
  • PF + IPD + OPD + Life Insurance + EOBI + 20 Annual Leaves + 10 sick Leaves + 10 Casual Leaves

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
نوکری کی قسم:
Call Centre Operations
نوکری کا مقام:
Egerton Road, لاہور, پاکستان
کوئی ترجیح نہیں
20 - 30 سال
کم از کم تعلیم:
کیریئر کی سطح:
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
مارچ ۲۵, ۲۰۲۴
تاریخِ اِشاعت:
فروری ۲۴, ۲۰۲۴

Abacus Consulting

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - لاہور

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p

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