یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Assistant Manager

Abacus Consulting

اکتوبر ۲۲, ۲۰۱۹ شائع ہوئی 8 نے دیکھا

Assist Senior Manager Operations business operations and determine strategies by performing needs assessments, performance reviews, capacity planning and establishing production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Maintain and improve contact center operations by monitoring operational & campaign performance, identifying and resolving problems, preparing and completing action plans, managing system and process improvement and quality assurance plans.
Evaluate and review performance of team leads and evaluations of subordinates for fairness and consistency in accordance with established guidelines and procedures.
Ensure effective traffic management through adherence on the floor.
Guide and monitor Team Leader in achieving client defined daily KPI's.
Promote a conductive working environment for all employees and ensure discipline on the floor.
Demonstrate excellent leadership and people management skills to develop and train staff to deliver world class service to client.
Ensure that Team Leads and staff are equipped with updated knowledge to deliver right solutions to the customers.
Shall keep the staff motivated, energetic and result oriented to keep the attrition numbers below than 5%.
Shall suggest process improvements to client and firm to add value.
Prepare contact center performance reports by collecting, analyzing, and summarizing data and trends.
Provide details to Project Manager regarding frequent complaints and common problems received from client’s end.
Develop and ensure effective and efficient communication channels with client to meet pre-defined SLAs.
Develop and ensure effective and efficient communication channels amongst his teams to achieve the targeted quality level.
Assist in implementation and maintenance of highest level of quality assurance systems within the contact centre.
Maintain record of the performance of his team leaders and deliver performance appraisals periodically.
Ensure that all the Agents / Team Leads on floor are fully updated with all the information sent by Client and relevant stakeholders.
Present the monthly comparative analysis report to the team and floor performance and action plans for improvements.

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

عملیات

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

8 سال

اس سے پہلے درخواست دیجیۓ:

نومبر ۲۳, ۲۰۱۹

تاریخِ اِشاعت:

اکتوبر ۲۲, ۲۰۱۹

Abacus Consulting

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - اسلام آباد

پیروی کریں

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p