یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Operations Team Lead - International

Abacus Consulting

مارچ ۱۴, ۲۰۲۴ شائع ہوئی 149 نے دیکھا

ABACUS Consulting is one of the Leading BPO industry with flexible , employee friendly environment top notch business development solutions since 1987 .

Job Description

We are looking for a Team Lead- operations in our Contact Center with a minimum experience of 1-2 years in managing a team of Customer Support Agents with Fluent English Communication Skills , Mature and composed personality and ability to lead a team with achieving KPI'S.

Job Requirements :

1: Experience of minimum 1-2 years of working in a Contact center ( As SUPERVISOR / TEAM LEAD in a BPO/Contact Center )

2: Candidates must have of experience as Team Lead with energetic , sharp attitude and fluent English communication skills are also welcome to app

Job description

Creating effective coordination with team members to keep them engaged & intact with team deliverables
Interacting closely with team members to ensure maximum target completion and effective resource utilization
Maintaining qualitative & quantitative targets by adhering define KPI for the agents
On call escalations handling for better customer experience
Ensuring the daily, weekly monthly lead qualification targets are accomplished as assigned by the manager
Pressure handling
Proven ability to take strategic initiatives

Job Specifications and Educational requirements :

1: Minimum qualification: Bachelors or above

2: Fluent English Communication Skills , Leadership Skills, Pressure Handling Skills , Maintaining KPI'S.

Benefits And Timings:

Benefits:

EOBI , Medical Insurance ( Spouse and children ) , Annual increment and bonus (performance based ) ,

Timings are Rotational with flexible shifts , 5 days a week with 2 days off.

مہارتیں

Team Motivation Communication Skills Team Coordination Team Building

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

عملیات

کل عہدے:

5 آسامیاں

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

Davis Road, لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

عمر:

25 - 45 سال

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

اپریل ۱۵, ۲۰۲۴

تاریخِ اِشاعت:

مارچ ۱۴, ۲۰۲۴

Abacus Consulting

انفارمیشن ٹیکنالوجی · 1001-1500 ملازمین - لاہور

پیروی کریں

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p