یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Quality Assurance Executive

The quality assurance executive (QA) is responsible for assessing the quality of the performance of our call calling departments. The QA will monitor the Inbound/Outbound calls to assess associates demeanor, technical accuracy, code of conduct and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training as needed to enhance the overall performance.

Participates in design of call monitoring formats and quality standards.
Performs call monitoring and provides trend data to the site management team.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Performs regular checks on low performing employee's calls.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to various management teams.
Identify and escalate priority issues.
Prepares and analyzes internal and external quality reports for management staff review.
Perform other duties as assigned.
Participating in various sessions with the Onsite and Offsite team to discuss various issues/concerns.
Implementing some policies to fix the quality of calls.
Suggesting better parameters to team leads.

Ensure all activities in accordance with companywide information security policies and procedures as per ISO 27000 and 9000 requirements.

مہارتیں

Reporting Record Keeping Listening Skills

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

معیار کی ضمانت (QA)

کل عہدے:

5 آسامیاں

نوکری کی شفٹ:

دوپہر

نوکری کی قسم:

مستقل

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

تجربہ کار پیشہ ور

تجربہ:

2 سال - 3 سال

اس سے پہلے درخواست دیجیۓ:

اگست ۱۵, ۲۰۲۲

تاریخِ اِشاعت:

جولائی ۱۴, ۲۰۲۲

Activekey Solutions Pvt

انفارمیشن ٹیکنالوجی · 301-600 ملازمین - لاہور

پیروی کریں

Activekey provides IT-based services that allow our clients to increase revenues and optimize operational effectiveness. We work to fully understand our customers’ unique visions for their businesses, and in doing so, are able to create solutions that are well-tailored and effective. This approach puts each customer at the center of the development process, and allows us to produce the best possible solutions to the distinct opportunities and challenges of specific markets. We have been serving clients successfully for the last ten years, and we are proud to offer our customers the very best service and effective solutions to the obstacles each faces. Our work allows our clients to achieve both strategic differentiation and operational superiority. We work to provide comprehensive service including application development, business process outsourcing, hosting solutions, and packaged software solutions. We hold ourselves to the highest standards of professional conduct, and operate with only the utmost respect for each client’s needs and desires. Activekey provides our clients with the tools and strategies that allow them to realize and execute their specific visions; we are committed to translating our customers’ goals and ideas into effective and productive business solutions.