یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

IT Support Engineer

Afiniti Software Solutions Pvt Ltd

لاہور ، پاکستان

درخواست بھیجیں

دسمبر ۲۴, ۲۰۱۹ شائع ہوئی 7 نے دیکھا

Afiniti IT Support provides support to all internal users. IT Support Staff work in a dynamic and fast-paced environment, providing services over phone and through e-mail and Physical visit as well.

Key Responsibilities

1st/2nd Level support of internal customers for all IT related issues.

Detailed tracking of each customer's service needs in JIRA based ticketing system.
Follow-up with customers to ensure that all issues/needs have been resolved/met.
Timely and accurate feedback of issues to customers and management to maintain the SLA of IT.
Proactive monitoring and timely issue resolution of production systems.
Proper escalation of issues to management and vendors according to established guidelines and policies.
The ideal candidate will have 2~3 years work experience.
Installation configuration Printers/Scanners and application support.
Able to provide L1 Network Support and System Administration support as well.
Working knowledge and experience of Microsoft Products and Windows based / MAC based applications.
Functional knowledge and experience of installation troubleshooting of (/7/8/10) Server 2008/2012/AD).
Average English communication skills (verbal and written)
Strong problem solving and analytical Skills.
Configuration of Cisco/Avaya/IP based Phones.
Virtual Desktop Interface knowledge.
Ability to acquire and maintain a working knowledge of a wide range of applications and systems. (Windows/Servers/MAC).