Afiniti uses data science to enhance human interactions in large enterprises by efficiently pairing customers with company representatives. Our current main focus is improving contact center interactions in fields ranging from telecommunications to healthcare to banking to hospitality.
As a member of the AI R&D team, you’ll work at the heart of Afiniti’s intelligent routing applications. Challenges to be tackled in this position include developing robust systems that have to make optimized choices in milliseconds, translating cutting-edge statistical techniques into production code, and building high-quality interfaces for data science pipelines. You will also set up simulation and performance labs to debug and predict the performance of our pairing software. You will work in close conjunction with researchers and other engineering teams develop and deploy our next generation of pairing algorithms.
This position reports to the Director of AI R&D.
Job Responsibilities and Requirements
Pluses
Education
Experience
Travel Requirements
Relocation Available
Afiniti Software Solutions Pvt Ltd/p