یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Services Representative

Al Emad Call Center

فروری ۱۳, ۲۰۲۴ شائع ہوئی 435 نے دیکھا

PKR. 40,000 - 70,000/Month

Al Emad Car Rental, a leading name in the car rental industry, is seeking a dynamic and experienced individual to join our team as a Customer Service Representative at our Karachi office. If you are passionate about Customer Services and have a proven track record of success in the industry, we want to hear from you!

Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Manage large amounts of outbound calls on time.
Follow communication “scripts”.
Enter new customer information into our system.
Provide customers with product and service information if required.
Meet personal/team qualitative and quantitative targets.
Follow the instructions of the Call Center Supervisor

Qualifications and Skills:

Experience working in a Call Center Agent or Customer-support role
Strong active listening and verbal communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively
Minimum 02-05 Years Experience (Fluent in English & Customer Services experience is mandatory)

Company Benefits:

Salary deposited in your account before the 1st of each month.
15 days of paid leave after completing 12 months of service.
International standard workspace with surveillance in the office and building to ensure your safety.
Provident Funds are available at the end of employment.
Bonuses on top of wages to recognize and reward your contributions.

Working Hours & Timing: Monday to Saturday - 09:00 AM to 10:00 PM

(09 Hours Per Day, Six Days a Week)