Al Emad Car Rental, a leading name in the car rental industry, is seeking a dynamic and experienced individual to join our team as a Customer Service Representative at our Karachi office. If you are passionate about Customer Services and have a proven track record of success in the industry, we want to hear from you!

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Manage large amounts of outbound calls on time.
  • Follow communication “scripts”.
  • Enter new customer information into our system.
  • Provide customers with product and service information if required.
  • Meet personal/team qualitative and quantitative targets.
  • Follow the instructions of the Call Center Supervisor

 Qualifications and Skills:

  • Experience working in a Call Center Agent or Customer-support role
  • Strong active listening and verbal communication skills
  • Proficiency in problem-solving
  • Ability to multitask and manage time effectively
  • Minimum 02-05 Years Experience (Fluent in English & Customer Services experience is mandatory)

 Company Benefits:

  • Salary deposited in your account before the 1st of each month.
  • 15 days of paid leave after completing 12 months of service.
  • International standard workspace with surveillance in the office and building to ensure your safety.
  • Provident Funds are available at the end of employment.
  • Bonuses on top of wages to recognize and reward your contributions.

Working Hours & Timing: Monday to Saturday - 09:00 AM to 10:00 PM

(09 Hours Per Day, Six Days a Week)

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
گردشی
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
تجربہ کار پیشہ ور
کم از کم تجربہ:
2 سال (Fluent in English is Mandatory, Call Center Agent or Customer-support role experience is mandatory.)
اس سے پہلے درخواست دیجیۓ:
مارچ ۱۴, ۲۰۲۴
تاریخِ اِشاعت:
فروری ۱۳, ۲۰۲۴

Al Emad Call Center

رابطہ مرکز · 1-10 ملازمین - کراچی

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