اپریل ۲۳, ۲۰۲۵ شائع ہوئی 280 نے دیکھا Report Job
PKR. 50,000 - 50,000/Month
We're seeking a dedicated and customer-focused Customer Support Representative to join our night shift team.
Responsibilities
- Respond promptly to customer inquiries through phone, email, chat, and other communication channels.
- Identify and analyze customer issues, providing effective solutions in a professional manner.
- Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
- Escalate unresolved issues to the appropriate internal teams while ensuring follow-up for resolution.
- Deliver accurate, valid, and complete information to customers using the right methods and tools.
- Adhere to all communication procedures, guidelines, and policies to ensure consistency in customer support.
- Contribute positively to team dynamics by assisting team members and accomplishing related tasks as necessary.
- Utilize CRM software to track customer inquiries and monitor service quality and performance.
- Employ active listening techniques to fully understand customer concerns and address their needs effectively.
- Engage in ongoing professional development to improve skills and enhance customer service capabilities.
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