We are seeking a dynamic and highly motivated Female Customer Service Executive to join our team. As a Customer Service Executive, you will be the primary point of contact for our valued customers, ensuring an exceptional experience throughout their interactions with our company.

Responsibilities:

  1. Customer Interaction:

    • Handle incoming customer inquiries through various channels, including phone, email, and live chat.
    • Provide prompt and accurate information to customers regarding products, services, and policies.
    • Address and resolve customer concerns, complaints, and issues in a professional and empathetic manner.
  2. Order Processing:

    • Assist customers in placing orders, tracking shipments, and managing returns or exchanges.
    • Collaborate with other departments to ensure efficient order fulfillment and delivery.
  3. Communication:

    • Communicate effectively with customers to build and maintain positive relationships.
    • Work closely with the sales and marketing teams to convey customer feedback and insights.
  4. Product Knowledge:

    • Stay updated on product features, specifications, and promotions to provide accurate information to customers.
    • Assist in educating customers about the benefits and uses of our products.
  5. Problem Resolution:

    • Troubleshoot and resolve customer issues promptly and effectively, escalating when necessary.
    • Collaborate with internal teams to address recurring problems and implement proactive solutions.
  6. Documentation:

    • Maintain detailed and accurate records of customer interactions and transactions.
    • Utilize customer relationship management (CRM) tools for efficient data management.
  7. Continuous Improvement:

    • Provide feedback on processes and suggest improvements to enhance the overall customer experience.
    • Stay informed about industry trends and customer service best practices.

Qualifications:

    • Previous experience in customer service or a related field is preferred.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities with a customer-centric approach.
    • Proficient in using customer service software and CRM systems.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
    • Empathy and patience in dealing with customer inquiries and concerns.

نوکری کی تفصیلات

کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
تعلیم:
انٹرمیڈیٹ / اے لیول (انٹرمیڈیٹ ان کامرس) صرف
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
ایک سال سے کم
اس سے پہلے درخواست دیجیۓ:
مارچ ۲۹, ۲۰۲۴
تاریخِ اِشاعت:
فروری ۲۸, ۲۰۲۴

Brand Hazir

E-Commerce / E- Business · 11-50 ملازمین - لاہور

Pakistans's Leading Ecommerce Platform

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