Product Support Managers are the cream of the crop.
They are the most highly skilled, elite support Managers at Crossover.
They embody the world-class culture that is the cornerstone of Crossover’s customer support team.
These Managers have a passion for solving complex technical issues.
For those seeking to join this elite tier of technical managers you must be able to define and deliver exceptional customer service in real-world scenarios, demonstrate the ability to deep dive into complex technical issues, and effectively communicate resolutions to your team.
From solving the most complex technical issues to contributing to the knowledge base, Product Support Managers are instrumental to customer support’s success.
They are experts coupling their technical acumen with their superb communication and coaching skills to deliver world-class service.
With their advanced technical skills and knowledge, they provide innovative solutions to complex issues.
These leaders enjoy identifying and removing complexity.
Their main goal is to improve the quality of the overall experience for our customers.
Bachelor degree in Computer Science
Pristine spoken and written English
5+ years providing technical support and software engineering
Advanced technical acumen in modern software languages
Be able to break down complex information for those not well versed in technical terms and processes
Expert in the following:
Previous experience managing an L1/L2 support team
Extensive experience writing playbooks for L1/L2 support teams
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Beware! Reported Companies
Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting
complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or
text. If the employer asks you to pay money for any purpose including processing to shortlisting, please
immediately report at [email protected].
Advance Superior Group USA
Royal Indus Group
Pak Adam Group
Day & Night Recruitment Agency
Umair Property Marketing
Saigol Group of Companies
Pak United Arab Group
Supreme Group of Companies
HA Group of Companies
Etihad Group of Companies
KP Group of Companies
Vital Group of Companies
Delta Group of Companies
Ultimate HR Solution
World International LLC
AJL Group of Companies
Lexer Group of Companies
Fragrance Land Pvt Ltd
Khawaja Group of Industries
EBS (Earn Be Smart) Pvt Ltd
Jamal Group of Industries
Jamal Mirza Group of Company
Easy Search Pvt Ltd
Shah International Technical Training Institute & Consultants Pvt Ltd